IT Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

At Match Profiler, we're seeking a skilled IT Support Specialist to join our team. As an Application Support Engineer, you'll play a crucial role in ensuring the smooth operation of our systems. Your expertise in software support will be invaluable in helping us deliver exceptional services to our clients.

Key Responsibilities:

  • Provide top-notch support for our applications, ensuring minimal downtime and optimal performance.
  • Collaborate with our development team to resolve complex technical issues.
  • Develop and maintain knowledge of our systems, including infrastructure, network, and database concepts.
  • Stay up-to-date with industry trends and best practices in software support.

Requirements:

  • 4-5 years of experience in application production support.
  • Proficient knowledge of relational database concepts, Web, Desktop, and Batch Applications architecture concepts, and infrastructure concepts.
  • Understanding of network concepts, balancer, and HTTPS certificates.
  • Previous experience in Cloud and DevOps concepts is a plus.
  • First-class graduate in any discipline (Computer Science preferred) from a reputed university with a good background in software development/support.
  • General IT infrastructure knowledge and particular knowledge and experience with Windows, UNIX, WAS, SQL (Microsoft SQL & Oracle SQL).
  • File transfer knowledge - Open protocol, SFTP, FTP, and proprietary protocol (CFT).
  • IT working experience and soft skills such as good communication, team spirit, proactivity, and time management.

What We Offer:

  • Personalized support from your team.
  • Your manager will take into consideration your motivations and suggestions.
  • Victories will be celebrated together.
  • Your HR and Support Teams will always be available to help.
  • Constant feedback on your work.
  • A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc).
  • Many gatherings and social events.


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