Multilingual Quality Assurance Expert Lisbon

1 semana atrás


Lisboa, Lisboa, Portugal Talingual Tempo inteiro

Unlock a rewarding career as a Multilingual Quality Assurance Expert in our dynamic Lisbon office. As part of Talingual, you will contribute to the delivery of exceptional IT services that cater to global clients.

Job Overview

Our client is a renowned American Fortune 500 company specializing in IT services, including digital technology, consulting, and operations. This role offers an exciting opportunity to join a rapidly expanding global organization with a strong presence in Europe.

About the Role

You will be responsible for ensuring the quality of customer support teams by monitoring performance, providing individualized feedback, and coaching sessions. You will also work closely with operational team managers to ensure timely QA reporting and maintain internal and external standards.

Your Key Responsibilities:

  • Audit decision accuracy and review consistency with internal policies.
  • Investigate escalations of inaccurate decisions to understand root causes.
  • Mentor agents on quality tools and systems.
  • Develop process documentation and aggregate feedback about quality tools.

Requirements

To succeed in this role, you must possess excellent communication skills in German and English, both written and verbal. Previous experience in call center environments, quality assurance, and customer service is essential. Additionally, you should have strong analytical skills, the ability to motivate and coach team members, and a flexible attitude.

What We Offer

In return for your expertise, we provide a competitive basic salary of €22,400 gross per annum, along with various benefits, including:

  • Pleasant working atmosphere.
  • Opportunity to grow with a rapidly expanding global organization.
  • New office facilities in a convenient Lisbon location.
  • Full training.
  • Health insurance.
  • Lifelong learning opportunities.
  • 6% annual performance bonus.
  • €60 monthly travel allowance.
  • €7.63 daily meal allowance.
  • €2000 relocation support (paid alongside your first salary).

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