Strategic Customer Success Manager
2 semanas atrás
Company Overview
Zendesk, Inc. is a global leader in customer service software, powering billions of conversations with brands worldwide.
About the Role
We are seeking an experienced Manager, Customer Success to lead our Scaled Customer Success team in Lisbon, Portugal. As a key member of our Global Scaled Customer Success organization, you will be responsible for leading a team of Customer Success Managers (CSMs) focused on driving customer experience, adoption, optimization, and retention.
Job Description
The ideal candidate will have a proven track record of exceeding targets and top performance in customer-facing roles like Customer Success, Sales, Renewals, Onboarding, Account Management, or Project Management. You will need 8+ years of total work experience, 3+ years of experience in Customer Success, and 3+ years of hands-on experience with Zendesk or other CX tools.
Key Responsibilities
- Lead a team of 8+ direct reports, ensuring they are supported, developing, and surpassing KPIs
- Collaborate across the Global Scaled Customer Success org, cross-functional teams like Sales, Renewals, Marketing, and Strategy
- Participate in Leadership meetings, strategic planning, and goal setting around 1:1 and 1:many engagements
- Own the team's performance and development
- Skilled at risk mitigation, value realization delivery, mentoring, and developing talent
- Ownership of forecasting, team pacing, performance management, and continuous team improvement
- The opportunity to lead with responsibilities across regions
Benefits
This is a great opportunity if you're looking to grow, learn, and drive positive experiences for customers. The position is based in Lisbon, Portugal, and requires 3+ days in office. Ideal candidates will possess bilingual fluency in English and Portuguese. This position may require flexible working hours to include evenings.
About Zendesk
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.
Estimated Salary Range: €60,000 - €90,000 per annum, depending on experience.
-
Strategic Customer Success Portfolio Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Microsoft Tempo inteiroAbout the Role:We are seeking a highly skilled Strategic Customer Success Portfolio Manager to join our team at Microsoft. In this role, you will be responsible for leading a high-performing team of Customer Success Account Managers in driving customer success and growth.Key Responsibilities:Lead by example to develop relationships with key customers,...
-
Customer Success Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Deel Inc Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our growing team at Deel Inc. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and providing strategic guidance on operational and product-related issues.Your Key...
-
Strategic Customer Success Team Lead
2 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroAbout the Opportunity:Zendesk, Inc. is looking for an exceptional leader to drive the success of our customers in Portugal. As a Manager, Customer Success, you will be responsible for leading a team of Customer Success Managers (CSMs) in delivering exceptional customer experiences and driving adoption and retention.About You:We are seeking a highly skilled...
-
Strategic Customer Success Consultant
2 semanas atrás
Lisboa, Lisboa, Portugal Veeva Systems Tempo inteiroAbout the RoleVeeva Systems is a pioneering organization in industry cloud, driving life sciences companies to bring therapies to patients faster. With extensive growth potential ahead, we're seeking a strategic consultant to join our OpenData team.Company OverviewWe're a mission-driven company that values Do the Right Thing, Customer Success, Employee...
-
Customer Success Manager
2 meses atrás
Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiroWe are seeking a highly skilled Customer Success Manager to join our team at Unit4 Nv. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key Responsibilities:Be the voice of the customer and their internal advocate,...
-
Strategic Customer Success Leader
2 semanas atrás
Lisboa, Lisboa, Portugal Codacy Automated Co Tempo inteiroCompany OverviewCodacy Automated Co is a pioneering software company dedicated to helping businesses maximize the value of our product. Our mission is to improve net retention, and we're looking for a talented individual to join our team as a Strategic Customer Success Leader.
-
Customer Success Account Manager
2 meses atrás
Lisboa, Lisboa, Portugal Microsoft Tempo inteiroEmpower Customer Success with MicrosoftAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a critical role in helping our strategic customers achieve their business outcomes faster with our cloud solutions.Key Responsibilities:Nurture and develop...
-
Lisboa, Lisboa, Portugal Phiture Tempo inteiro**Job Description**The Customer Success Business Manager role is a key position within our organization, driving growth and success in the Cloud and Network Services business group. As a strategic leader, you will spearhead innovation and spearhead the development of new business opportunities. You will be responsible for driving sales strategies and...
-
Customer Success Manager
Há 4 horas
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroJob OverviewZendesk, Inc. is a leading provider of customer service and support software. We are currently seeking a Customer Success Manager to join our team in Lisbon, Portugal.
-
Enterprise Customer Success Manager
Há 1 mês
Lisboa, Lisboa, Portugal InEvent Tempo inteiroABOUT INEVEN T InEvent is a fast-paced B2B startup that develops innovative solutions for hospitality and marketing within large enterprises. We create high-level management tools for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with a global team of InEventers in over 13...
-
Customer Success Manager
Há 1 mês
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroRole Summary: We're seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a key member of our team, you will work closely with customers to deliver exceptional customer experiences, drive growth, and ensure long-term success.About the Role: As a Customer Success Manager in our Global Scaled...
-
Leadership Role for Customer Success Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroAbout the OpportunityZendesk, Inc. is seeking an experienced Customer Success Manager to lead our first-ever Scaled Customer Success team in Lisbon. As a visionary leader, you will play a pivotal role in shaping the team's success and making an immediate impact.About the RoleThe Manager, Customer Success will be responsible for leading a team of Customer...
-
Customer Success Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroAbout ZendeskZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Job OverviewWe're seeking an experienced Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon, Portugal. As a Customer Success Manager, you will...
-
Customer Success Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroAbout ZendeskZendesk is a leading provider of customer service and engagement software. Our mission is to deliver exceptional customer experiences through innovative technology and passionate people.Job DescriptionWe're seeking an experienced Customer Success Manager to lead our first-ever Scaled Customer Success team in Lisbon. As the driving force behind...
-
Customer Success Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroAbout ZendeskAt Zendesk, we empower businesses to deliver exceptional customer experiences. Our software helps organizations build meaningful connections with their customers, driving growth and loyalty.Job Title: Customer Success Manager - Scaled Customer Experience LeadLocation:Lisbon, PortugalSalary:$80,000 - $100,000 per year, depending on...
-
Senior Customer Success Manager
Há 2 dias
Lisboa, Lisboa, Portugal Phiture Tempo inteiroAbout Us">At Enghouse Interactive, we are industry pioneers with over 50 years of experience in the market research and customer success space. Our mission is to empower businesses with cutting-edge technology and services that enable the creation of powerful, custom insight solutions.">Job Description:">We are looking for a seasoned CUSTOMER SUCCESS MANAGER...
-
Customer Success Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroCustomer Success Manager Role OverviewShape the future of Customer Success in our Lisbon team We are seeking a skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a Customer Success Manager, you will work nimbly across different sizes and segments of customers, delivering 1:1 engagements through...
-
Customer Success Leadership Opportunity
4 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroJob DescriptionWe are seeking an experienced Customer Success Manager to lead our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you will play a pivotal role in shaping the team's success and making an immediate impact.This is a great opportunity for a visionary leader eager to build, inspire, and lead in...
-
Customer Success Liaison
4 semanas atrás
Lisboa, Lisboa, Portugal Guesty Tempo inteiroAbout the RoleAt Guesty, we're looking for a skilled Customer Success Manager to join our team. As a Customer Success Manager, you will play a crucial role in maintaining and enhancing the relationships with our valued clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded.Key...
-
Customer Success Manager
Há 3 dias
Lisboa, Lisboa, Portugal Phiture Tempo inteiroAbout the Role">We are seeking an experienced CUSTOMER SUCCESS MANAGER to join our growing team in Lisbon. As a key member of our Customer Success organization, you will play a critical role in driving customer satisfaction, retention, and growth.">Key Responsibilities:">">Develop and execute customized success plans for strategic clients to ensure long-term...