Tech Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Capgemini Engineering Tempo inteiro

At Capgemini Engineering, we are a global team of engineers, scientists, and architects who work together to help leading companies unlock the value of technology. As a Tech Support Specialist, you will be part of our team that provides unique R&D and engineering services across all industries.

We are looking for a motivated professional to join us on an exciting project for one of our clients as a Service Desk Analyst. In this role, you will provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques.

Your responsibilities will include:

  • Responding to customer inquiries, clarifying their issues, and gathering relevant information to facilitate incident resolution
  • Providing information, advice, and assistance to customers regarding standard services and service catalog offerings
  • Investigating, diagnosing, and resolving incidents within agreed-upon service level targets or as per defined priorities

You will also apply problem-solving techniques to identify underlying problems and contribute to the problem management process. Initial training will be provided to ensure that every employee has the skills needed to perform the job.

To succeed in this role, you should have:

  • A minimum B2 level in Dutch and English languages
  • Availability to work in shifts

We offer a range of benefits, including:

  • A multicultural and inclusive team environment
  • A supportive atmosphere promoting work-life balance
  • Exciting national and international projects
  • Hybrid work arrangements
  • Career growth programs and diverse professionals to support your career aspirations
  • Training and certification programs
  • Health and life insurance
  • A referral program with bonuses for talent recommendations
  • Great office locations

As a Tech Support Specialist at Capgemini Engineering, you will be empowered to shape your career in the way you'd like, supported by a collaborative community of colleagues around the world. Join us and help leading organizations build a more sustainable, more inclusive world.


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