Live Support Administrator

4 semanas atrás


Aveiro, Aveiro, Portugal Phiture Tempo inteiro
About the Role

As a Live Support Administrator at Stats Perform, you will play a critical role in delivering exceptional customer support to our clients. This includes resolving operational queries, escalating issues, and ensuring timely communication with our teams. If you have a passion for sports and a knack for problem-solving, this could be the perfect opportunity for you

Key Responsibilities

* Provide first-level customer support via ticketing systems and instant messaging platforms
* Ensure timely escalation of customer queries to other support units
* Deal with match day-related game requests, fixture updates, and match cancellations
* Administer games, handle new game offers, competition format changes, and communicate with operational managers
* Supervise and assist Supporter staff during live data collection, performing corrective actions as needed
* Escalate incidents properly and collaborate closely with other business units

What We're Looking For

* Minimum 1-year experience in the betting industry
* In-depth knowledge of the RunningBall product and sports portfolio
* Strong multitasking skills to handle client queries and observe multiple games simultaneously
* Excellent time management and prioritization skills to work under pressure
* Flexibility to work in a 24/7 live environment with peak times at weekends and night shifts
* Excellent command of English in verbal and written form
* Profound knowledge of technical devices and MS Office package

Why Work with Us?

At Stats Perform, we value diversity and creativity, and we're committed to creating an inclusive atmosphere where everyone feels valued and welcome. We offer a range of benefits, including Mental Health Days Off, 'No Meeting Fridays,' and flexible working schedules. We also encourage employees to participate in charitable activities, volunteer time, and support our environmental efforts. Join us and be part of a team that's passionate about sports and dedicated to making a difference

  • Aveiro, Aveiro, Portugal Syncit Consulting Tempo inteiro

    **Job Title:** Senior Systems Administrator**Location:** Aveiro/Coimbra regions**Job Type:** Full-Time**Job Description:**We are seeking a skilled Senior Systems Administrator with expertise in Linux, Windows, and cloud environments like AWS or Azure. The successful candidate will provide technical support, troubleshoot issues, and maintain infrastructure to...

  • Senior Cloud Administrator

    3 semanas atrás


    Aveiro, Aveiro, Portugal Devoteam Tempo inteiro

    About DevoteamWe believe technology with strong human values can drive positive change. Discover how Tech for People unlocks the future and creates a lasting impact. As a global leading player in Digital Transformation, we transform technology to create value for our clients, partners, and employees. We are proud of our culture, our people, and our diverse...


  • Aveiro, Aveiro, Portugal Stats Perform Tempo inteiro

    Job SummaryWe are seeking a highly skilled and detail-oriented individual to join our team as a Sports Data Support Specialist. As a key member of our operations team, you will be responsible for providing exceptional customer support to our clients, ensuring timely resolution of queries and issues related to live sports data.Key Responsibilities• Provide...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleWe are seeking a highly empathetic individual to join our team as a Customer Support Advisor. As a member of our remote customer support team, you will play a crucial role in providing exceptional support to our customers.Key Responsibilities• Engage with customers through live chat and email, providing thoughtful and efficient support•...


  • Aveiro, Aveiro, Portugal Stats Perform Tempo inteiro

    Job SummaryStats Perform is seeking a highly skilled and motivated individual to join our team as a Sports Data Support Specialist. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring timely resolution of operational queries, and escalating complex issues to other support units.Key...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleWe are seeking a skilled Customer Support Specialist to join our team at Boundlessfellows. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients through live chat and email.Key ResponsibilitiesEngage with customers in a thoughtful and efficient mannerTroubleshoot customer issues and...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleAt Boundlessfellows, we're looking for a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, providing timely and effective support to ensure their success with our products. Key ResponsibilitiesAnswer customer inquiries via live chat and email,...


  • Aveiro, Aveiro, Portugal Phiture Tempo inteiro

    OverviewWe are the leading provider of sports data, and we're looking for a skilled Sports Data Support Specialist to join our team. Our innovative solutions help teams, media outlets, and sportsbooks make informed decisions.Main Responsibilities:Solve customer queries via ticketing systems and instant messaging.Escalate complex issues to other support units...

  • Customer Support Associate

    3 semanas atrás


    Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleWe're seeking a skilled Customer Support Associate to join our team at Boundlessfellows. As a key member of our customer operations team, you will be responsible for providing exceptional support to our customers via live chat and email. You will be the primary point of contact for customers, resolving issues and answering questions in a timely...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleAt Boundlessfellows, we're passionate about empowering entrepreneurs to build their brands and businesses online. As a Customer Support Specialist, you'll play a critical role in ensuring our customers receive exceptional support in their native language. Key ResponsibilitiesRespond to customer inquiries via live chat and email in a timely and...

  • Customer Support Specialist

    3 semanas atrás


    Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleAs a Customer Support Associate at Boundlessfellows, you will play a vital role in empowering our customers to succeed in their online endeavors. You will be the front-line support for our users, working closely with them to resolve any issues they may face with their account.Key ResponsibilitiesRespond to customer-submitted live chats and...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleAt Boundlessfellows, we're committed to delivering exceptional customer experiences. As a Bilingual Customer Support Specialist, you'll play a vital role in ensuring our customers receive timely and effective support in their native language. This is a unique opportunity to join a dynamic team and make a real impact on our customers' lives.Key...


  • Aveiro, Aveiro, Portugal Phiture Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Support Specialist to join our team at Phiture.The successful candidate will provide exceptional support to our healthcare professionals, ensuring they get the most out of our software through proactive outreach and timely resolution of their queries.As part of this role, you...


  • Aveiro, Aveiro, Portugal Stats Perform Tempo inteiro

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Sports Data Support Specialist. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring timely resolution of their queries and issues.Key ResponsibilitiesProvide first-level customer support via...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleAt Boundlessfellows, we're seeking a skilled Customer Support Specialist to join our team. As a key member of our Customer Operations department, you'll play a vital role in empowering users to achieve their goals and making it easy for them to get help when they need it. Our team operates 24/7, with a global presence and a remote workforce. As...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleAs a Customer Support Advisor at Squarespace, you will be part of a team that empowers users to bring their ideas to life. Our team runs 24/7, and we're looking for someone who can work with our customers to ensure they're achieving success with our products. You'll use your product knowledge and support experience to create customer...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleAt Boundlessfellows, we're looking for a skilled Customer Support Associate to join our team. As a Customer Support Associate, you will be the first point of contact for our customers, providing timely and effective support via live chat and email. You will be responsible for troubleshooting and resolving customer issues, as well as providing...


  • Aveiro, Aveiro, Portugal Phiture Tempo inteiro

    At Canonical, we're pushing the boundaries of open-source innovation and shaping the future of tech. With over 20 million users globally, our Ubuntu platform is the fastest-growing open-source solution in the industry. As a regional Support Manager, you'll be leading a world-class support team that solves complex technical problems for customers...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleAt Boundlessfellows, we're committed to empowering our customers to succeed in their online endeavors. As a Customer Support Associate - French Language Expert, you'll play a vital role in ensuring our customers receive exceptional support in their native language. Key ResponsibilitiesRespond to customer inquiries via live chat and email in a...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleWe're seeking a highly skilled and fluent bilingual professional to join our Customer Operations team as a Customer Support Specialist focused on providing exceptional support to our customers in Japanese and English.Your Key ResponsibilitiesYou'll be responsible for:Providing timely and effective support to customers via live chat, email, and...