Customer Service Representative

Há 6 dias


Porto, Porto, Portugal Cross Border Talents Tempo inteiro
Job Description

We are seeking a highly motivated and fluent French-speaking Customer Service Representative to join our team in Porto, Portugal. As a key member of our customer care team, you will be responsible for delivering exceptional service to our customers via phone, ensuring that their queries are resolved efficiently and effectively.

Key Responsibilities:
  • Manage incoming calls from customers, providing accurate information and resolving issues with a friendly and professional attitude;
  • Offer tailored solutions to address various customer concerns, ensuring each interaction is handled with care and precision;
  • Contribute to a positive team atmosphere by embracing our company culture and working closely with colleagues.

Requirements:

  • Native French speaker or C2 level of fluency;
  • No prior experience required; we value enthusiasm, a customer-first mindset, and the willingness to learn;
  • Candidates must hold a valid EU ID or residence card.

Work Details:

  • Location: On-site position at our Porto office;
  • Schedule: Rotating shifts from Monday to Saturday, with working hours between 7 am and 7 pm;
  • Estimated Salary: €22,000 per year (net salary) based on local standards and industry benchmarks.

About Cross Border Talents

We are a leading telecommunications company that prioritizes customer satisfaction and offers comprehensive training opportunities. Our supportive work environment and career progression paths make us an attractive choice for ambitious professionals seeking to grow with our organization.



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