Senior Operations Coordinator for Key Accounts
3 semanas atrás
About the Role: We are seeking an experienced Senior Operations Coordinator to join our team in Buscojobs Portugal. In this role, you will play a critical part in implementing operational capabilities and supporting market operations.
Key Responsibilities:
- Coordinate and initiate customer and employee master data changes for sales, including data processing.
- Support the implementation of organizational realignments for master data and administrative processes.
- Develop and revise relevant sales policies and administrative processes, ensuring suitable media provision.
- Test system implementations and changes, working closely with sales teams and internal/external departments.
- Identify and implement master data simplification opportunities.
Requirements:
- A desire to drive your career forward and accelerate growth.
- Experience in customer service, logistics, or sales support.
- Basic knowledge of sales systems and tools (including SAP and MS Excel).
- Solid communication and problem-solving skills.
- Ability to handle multiple queries, respond quickly, and maintain composure.
Accountabilities:
- Welcome and screen all disputes addressed to the commercial team, analyzing documents for legal requirements.
- Analyze disputes based on promotional plans, contract information, and ad-hoc agreements provided by Key Accounts.
- Present conclusions to Key Accounts with procedure recommendations.
- Approve SAP disputes after KA approval.
- Assign SAP disputes to correct Key Accounts and take corrective action if necessary.
- Report Trade Deals accruals, availability, and ageing.
- Partner with the CS&L team.
- Improve processes and reports to achieve business and commercial objectives.
- Manage fleet maintenance schedules, budget, and costs.
- Perform administrative support duties.
Education and Qualifications: A degree in Management/Economy/Marketing/Computer Science/Applied Mathematics is preferred. Professional experience in Sales (0-3 years), Administration (1-2 years), and Account Management (1-2 years) is also preferred.
Language Requirements: Fluency in Portuguese is required, with Spanish as a desirable additional language.
Relocation Support: Yes
Estimated Salary: €40,000 - €60,000 per year, depending on qualifications and experience.
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