Senior Operations Coordinator for Key Accounts

3 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

About the Role: We are seeking an experienced Senior Operations Coordinator to join our team in Buscojobs Portugal. In this role, you will play a critical part in implementing operational capabilities and supporting market operations.

Key Responsibilities:

  • Coordinate and initiate customer and employee master data changes for sales, including data processing.
  • Support the implementation of organizational realignments for master data and administrative processes.
  • Develop and revise relevant sales policies and administrative processes, ensuring suitable media provision.
  • Test system implementations and changes, working closely with sales teams and internal/external departments.
  • Identify and implement master data simplification opportunities.

Requirements:

  • A desire to drive your career forward and accelerate growth.
  • Experience in customer service, logistics, or sales support.
  • Basic knowledge of sales systems and tools (including SAP and MS Excel).
  • Solid communication and problem-solving skills.
  • Ability to handle multiple queries, respond quickly, and maintain composure.

Accountabilities:

  • Welcome and screen all disputes addressed to the commercial team, analyzing documents for legal requirements.
  • Analyze disputes based on promotional plans, contract information, and ad-hoc agreements provided by Key Accounts.
  • Present conclusions to Key Accounts with procedure recommendations.
  • Approve SAP disputes after KA approval.
  • Assign SAP disputes to correct Key Accounts and take corrective action if necessary.
  • Report Trade Deals accruals, availability, and ageing.
  • Partner with the CS&L team.
  • Improve processes and reports to achieve business and commercial objectives.
  • Manage fleet maintenance schedules, budget, and costs.
  • Perform administrative support duties.

Education and Qualifications: A degree in Management/Economy/Marketing/Computer Science/Applied Mathematics is preferred. Professional experience in Sales (0-3 years), Administration (1-2 years), and Account Management (1-2 years) is also preferred.

Language Requirements: Fluency in Portuguese is required, with Spanish as a desirable additional language.

Relocation Support: Yes

Estimated Salary: €40,000 - €60,000 per year, depending on qualifications and experience.



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