Customer Service Liaison for Portuguese Technology Company

Há 5 dias


Lisboa, Lisboa, Portugal Gigroup Tempo inteiro

We are seeking a dynamic and multilingual professional to join our team as a customer service representative in Lisbon, Portugal. This exciting opportunity will involve working with diverse markets and stakeholders, providing exceptional support to customers in their native languages.

Job Description

Main Responsibilities:

  • Investigate case details to determine the root cause of issues
  • Learn and master multiple applications and resources, including contact management systems and knowledge bases
  • Communicate effectively with internal and external stakeholders
  • Triage and escalate urgent issues to drive resolution
  • Complete thorough documentation and notation on customer contacts and trends

The ideal candidate will possess excellent communication skills, be fluent in oral and written French, Portuguese, and English, and have experience in customer service. The successful applicant will also demonstrate empathy and creativity in resolving customer support requests.

Requirements

To be considered for this role, you must:

  • Be fluent in oral and written French, Portuguese, and English
  • Have experience in customer service (preferential)
  • Demonstrate empathy and creativity in resolving customer support requests
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range of €25,000 - €35,000 per year
  • Private health insurance
  • Gym pass membership

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