Customer Success Manager

Há 1 mês


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro
Job Title: Manager, Customer Success

We're seeking a seasoned Customer Success Manager to lead our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact.

Key Responsibilities:
  • Lead a team of CSMs focused on driving customer experience, adoption, optimization, and retention.
  • Develop and execute strategies to drive customer success and growth.
  • Collaborate across the Global Scaled Customer Success org, cross-functional teams, and leadership meetings.
  • Ownership of forecasting, team pacing, performance management, and continuous team improvement.
Requirements:
  • 8+ years of total work experience.
  • 3+ years of experience in Customer Success.
  • Hands-on experience with Zendesk or other CX tools.
  • Strong analytical and problem-solving skills.
  • Proven ability to mentor and develop teams to achieve and surpass goals.

We're a global team with members in AMER, EMEA, APAC, and LATAM. We value hard work, candor, commitment to one another and our customers, and desire to learn and grow.


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