Customer Service Representative for Automotive Excellence
Há 6 dias
Company Overview
We are a global technology and services leader, empowering brands to improve their businesses with innovative solutions. Our commitment to quality, innovation, and customer satisfaction has earned us recognition as one of the world's best workplaces.
Salary: €25,000 - €35,000 per annum (full-time), depending on experience and performance
Job Description
As a Customer Service Representative in our Portugal-based team, you will be responsible for ensuring exceptional customer experiences through phone, chat, and email interactions. You will represent Volkswagen Group with professionalism and enthusiasm, maintaining accurate documentation of customer interactions and collaborating with colleagues to enhance overall customer satisfaction.
Key Responsibilities
Respond to customer inquiries via phone, chat, and email, providing accurate and timely information about Volkswagen Group's latest offerings, policies, and servicesMaintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in our CRM systemCollaborate with colleagues to enhance the overall customer experienceRequired Skills and Qualifications
To succeed in this role, you should possess:
- A high level of Italian (C1 written and oral) and a good level of English (B2)
- 1 year of experience in a call center or customer service role, preferably in the automotive industry
- Passion for automotive topics and skills in digital tech
- Strong attention to detail and organizational skills
- Excellent problem-solving skills and a creative, solution-oriented mindset
Benefits
We offer a range of benefits to support your unique lifestyle, including:
- A competitive salary and performance bonus
- A full-time position with indefinite contracts (negotiable depending on experience and client needs)
- A bring-a-friend (referral) bonus opportunity
- Full paid training on the company and project
- Career development programs, specialized courses, and language classes
Equal Opportunities Employer
We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Eligibility to work in Portugal is required.
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