Global Social Media Moderator

2 semanas atrás


Porto, Porto, Portugal Minacs Tempo inteiro

Job Title: Global Social Media Moderator

About Minacs

Minacs is a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Career Growth Opportunities

We're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. At Minacs, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within.

About the Role

You will make use of your skills, supporting our client's different areas of social media. You will be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Responsibilities
  • Take an active role in continuously seeking initiatives to enhance service and improve the overall user experience.
  • Review, audit and moderate contents from the end customer and copyright.
  • Ensure compliance with the rules of the Social Media areas.
  • Analyse reports according to protocols, procedures and instructions, maintaining a high level of quality in each report.
  • Act as a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies.
Requirements

We are looking for candidates who:

  • Are fluent, verbal and written in Portuguese (C1).
  • Are fluent, verbal and written in English (B2).
  • Have at least 6 months of relevant experience in related fields.
  • Possess strong customer service-oriented skills.
  • Can tolerate repetitive work in a fast-paced, high production work environment.
  • Can work as a team member, as well as independently.
What We Offer

In this role, we offer benefits that help you support your unique lifestyle:

  • Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
  • €20,000 - €30,000 per annum salary (based on location and experience), plus performance bonus.
  • Central location in Porto, Portugal.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs, specialized courses, and language classes.

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