French Customer Support Representative
3 semanas atrás
**Job Type:** Full-time
**Schedule:** Monday to Friday, 07:00 AM to 04:30 PM (Rotational Shifts)
**Days Off:** Saturday and Sunday
**Responsibilities:**
- Provide timely and accurate information to customers via phone, email, and chat.
- Assist customers with issues related to products, services, and accounts.
- Resolve customer complaints efficiently, ensuring their satisfaction.
- Handle a high volume of inbound and outbound communications in a professional manner.
- Update customer accounts and document relevant interactions.
- Collaborate with internal teams to escalate and resolve more complex issues.
- Stay updated on product and service knowledge to provide informed responses to customers.
**Requirements:**
- Native French speaker.
- B2 level English proficiency (written and spoken).
- Previous experience in customer service is preferred but not required.
- Strong problem-solving and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team and independently.
- Availability to work rotational shifts and maintain flexible working hours.
**What We Offer:**
* Competitive salary
* Comprehensive training and ongoing development
* Friendly and supportive work environment
* Opportunity for growth within the company
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