French Customer Support Representative

3 semanas atrás


Aveiro, Aveiro, Portugal Cross Border Talents Tempo inteiro

**Job Type:** Full-time
**Schedule:** Monday to Friday, 07:00 AM to 04:30 PM (Rotational Shifts)
**Days Off:** Saturday and Sunday

**Responsibilities:**

  • Provide timely and accurate information to customers via phone, email, and chat.
  • Assist customers with issues related to products, services, and accounts.
  • Resolve customer complaints efficiently, ensuring their satisfaction.
  • Handle a high volume of inbound and outbound communications in a professional manner.
  • Update customer accounts and document relevant interactions.
  • Collaborate with internal teams to escalate and resolve more complex issues.
  • Stay updated on product and service knowledge to provide informed responses to customers.


**Requirements:**
  • Native French speaker.
  • B2 level English proficiency (written and spoken).
  • Previous experience in customer service is preferred but not required.
  • Strong problem-solving and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team and independently.
  • Availability to work rotational shifts and maintain flexible working hours.


**What We Offer:**

* Competitive salary
* Comprehensive training and ongoing development
* Friendly and supportive work environment
* Opportunity for growth within the company

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