Eur Regional Customer Success Director
Há 7 dias
**Company Overview**
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
**Job Summary**
The Eur Regional Customer Success Director role will oversee the Regional Customer Success teams, ensuring our customers achieve their desired outcomes while maximizing the value of our products and services.
**Responsibilities**
The Director will work closely with cross-functional teams to realize the full value proposition of Mastercard Network Products on behalf of the customer. Key areas of responsibility include:
- Customer Engagement: Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale.
- Growing the Business: Leverage Mastercard Services' offerings to achieve customer goals and realize value propositions of Mastercard products.
- Technical & Program Readiness: Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition.
**Key Skills**
This role requires excellent communication and collaboration skills, as well as the ability to work effectively in a fast-paced environment. The ideal candidate will have experience in customer success and be able to articulate key performance indicators related to cost, performance, and optimization.
**Compensation and Benefits**
The estimated annual salary for this role is €90,000 - €110,000, depending on experience, location, and qualifications. Additional benefits may include bonuses, stock options, and comprehensive health insurance.
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