Eur Regional Customer Success Director

Há 7 dias


Lisboa, Lisboa, Portugal Mastercard Tempo inteiro

**Company Overview**

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

**Job Summary**

The Eur Regional Customer Success Director role will oversee the Regional Customer Success teams, ensuring our customers achieve their desired outcomes while maximizing the value of our products and services.

**Responsibilities**

The Director will work closely with cross-functional teams to realize the full value proposition of Mastercard Network Products on behalf of the customer. Key areas of responsibility include:

  • Customer Engagement: Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale.
  • Growing the Business: Leverage Mastercard Services' offerings to achieve customer goals and realize value propositions of Mastercard products.
  • Technical & Program Readiness: Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition.

**Key Skills**

This role requires excellent communication and collaboration skills, as well as the ability to work effectively in a fast-paced environment. The ideal candidate will have experience in customer success and be able to articulate key performance indicators related to cost, performance, and optimization.

**Compensation and Benefits**

The estimated annual salary for this role is €90,000 - €110,000, depending on experience, location, and qualifications. Additional benefits may include bonuses, stock options, and comprehensive health insurance.



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