Cloud Services Delivery Manager
3 semanas atrás
Cloud Services Delivery Manager Position
At Devoteam, we believe in the transformative power of technology. In this role, you'll be part of a multidisciplinary team of professionals who are passionate about delivering innovative cloud solutions to our clients. As a Cloud Services Delivery Manager, you'll be responsible for ensuring the successful delivery of our managed cloud services, focusing on client satisfaction and SLA adherence.
Key Responsibilities:
•
Manage the delivery of managed cloud services to ensure alignment with client requirements and SLAs.
Monitor and analyze KPIs related to response times, availability, and performance to optimize service efficiency and quality.
Develop and implement continuous improvement initiatives in managed cloud services processes to enhance performance and service levels.
Client Relationship Management:
•
Serve as the primary point of contact for managed cloud services clients, facilitating communication and expectation management.
Conduct regular meetings with clients to review service performance, identify needs, and propose improvements.
Collaborate with technical teams to ensure a quick and effective response to client incidents and requests.
Requirements:
•
Bachelor's degree in Management, Information Technology, or a related field.
Minimum 4 years of experience in service delivery management, preferably in managed cloud services.
Experience managing contracts and SLAs, with KPI tracking and performance reporting.
Practical knowledge of ITIL or other service management methodologies.
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