Global CRM Service Lead

2 semanas atrás


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

Nestle Sa is at the heart of the Nestle Group, providing a wide range of services to enable the company to engage with millions of consumers worldwide.

We are looking for a talented individual to join our Global Integrated Marketing Services team (IMS) as a CRM Services Lead. In this role, you will be responsible for leading the expansion and innovation of CRM services, driving engagement among key stakeholders, promoting best practices, and piloting new services.

About Us

Nestle Sa is a multicultural and diverse team of professionals passionate about digital innovation and driving continuous improvement of processes. We are looking for talents who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

Position Summary

The ideal candidate will have a strong understanding of the end-to-end CRM delivery process, professional leadership experience in CRM production, and excellent communication and relationship skills. You will connect with Business Partners to advise and support them in the operationalization of their marketing strategy, design and deploy the CRM service strategy and roadmap based on aligned priorities, and anticipate innovation opportunities and define service roadmap.

Responsibilities

  • Design and sustain the service operating model, promoting standards, best practices, technology, KPI & value framework
  • Connect with Business Partners to advise and support them in the operationalization of their marketing strategy
  • Prepare and analyze services business case, scope of work, high-level plan, governance, risks
  • Anticipate innovation opportunities and define service roadmap
  • Drive service pilots, measuring success criteria, promoting success story and launch communication

Requirements

  • In-depth understanding of the end-to-end CRM delivery process
  • Professional leadership experience in CRM production
  • Good communication and relationship skills
  • Successful experience with FMCGs companies
  • Intrapreneur experience to innovate and create new services in a multi-cultural, multi-market world

What We Offer

Nestle Sa offers a competitive salary of $120,000 per year, flexible working environment, engagement and wellbeing activities, competitive salary and annual bonus according to performance, flex benefits, make part of the Nestle Club and get discounts in several partners, free coffee, shop with special discounts for employees, company equipment according to professional needs, medical support available at the office, e-learning courses and training program to get you where you aim to be, career progression and possibilities for international career.



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