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Change Management Specialist

Há 1 mês

Porto, Porto, Portugal Euronext Tempo inteiro

About the Role

Euronext is a leading pan-European market infrastructure that connects European economies to global capital markets. As a Change Management Specialist, you will play a crucial role in supporting the management of changes throughout their lifecycle.

Key Responsibilities

  • Support the preparation for Change Advisory Boards to assess changes' impact, implementation, test, and rollback plans.
  • Help to prevent Incidents Caused by Change.
  • Document Changes' Post Implementation Review.
  • Ensure resources are aligned with the highest-value opportunities.
  • Reporting and regularly review Change Management performance and quality.
  • Establish and maintain documentation of procedures, processes, and reports concerning Change Management.
  • Work with Process owners for Problem and Incident management to identify improvements to the processes and develop metrics to support them.

Requirements

  • Degree in Computer Science, Business Administration, or a related field - IEFP Level VI.
  • Basic knowledge of IT software and hardware.
  • Great communication skills and proficiency in English.
  • Critical-thinking and organizational skills.
  • Ownership and initiative.
  • Team player.
  • Basic knowledge of IT Service Management processes.
  • Solution-oriented mindset and able to provide recommendations for the process.
  • Excellent analytical and problem-solving skills.
  • Able to generate reports for KPIs.
  • Strong organizational skills.
  • Excellent collaboration, customer service, and communication skills to work in a team environment.
  • Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously.

Euronext Values

  • Unity
    • We respect and value the people we work with.
    • We are unified through a common purpose.
    • We embrace diversity and strive for inclusion.
  • Integrity
    • We value transparency, communicate honestly, and share information openly.
    • We act with integrity in everything we do.
    • We don't hide our mistakes, and we learn from them.
  • Agility
    • We act with a sense of urgency and decisiveness.
    • We are adaptable, responsive, and embrace change.
    • We take smart risks.
  • Energy
    • We are positively driven to make a difference and challenge the status quo.
    • We focus on and encourage personal leadership.
    • We motivate each other with our ambition.
  • Accountability
    • We deliver maximum value to our customers and stakeholders.
    • We take ownership and are accountable for the outcome.
    • We reward and celebrate performance.

We are an equal opportunity employer

We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.