Norwegian Quality Assurance Specialist for Digital Media
Há 1 mês
At Cross Border Talents, we're seeking a skilled Norwegian Quality Analyst to join our team and contribute to the success of our online video platform.
Responsibilities
- Collaborate closely with Quality Assurance Leaders to identify, prioritize, and report key issues affecting decision accuracy for our market and workflow.
- Provide detailed information to local teams regarding the impact of new Content Policies on their current work.
- Deliver on-the-spot training to auditors on new or changing Content Policies, as well as refresher trainings on existing policies.
- Audit decision accuracy and actively review decision accuracy audits to ensure consistency and alignment with internal standards and policies.
- Investigate escalations of inaccurate decisions to understand the root cause(s), particularly in cases where policies are new, content is ambiguous, or decisions have an outsized impact if incorrect.
- Mentor agents on the use of quality tools and systems.
- Develop process documentation and aggregate feedback about the functionality of quality tools.
Requirements
- Fluency in English and Norwegian (ideally native);
- Experience in Quality Analyst role (at least 1 year in BPO environment);
- Demonstrated capacity for critical thinking, analysis, and attention to detail;
- Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment;
- Technologically savvy - ability to learn, retain, and apply large amounts of product, process, policy, and technical information.
Benefits
- Pleasant and inspiring working atmosphere;
- Competitive salary + annual bonus + language bonus;
- Private health insurance;
- Opportunity to be part of a rapidly expanding global organization;
- New office facilities in a convenient location in Lisbon;
- Training & development opportunities;
- Relocation allowance & relocation support (For candidates moving from abroad).
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