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Customer Support Specialist with German Language Skills
Há 1 mês
We are seeking a highly skilled Customer Support Specialist with German language skills to join our team at Wibit Consulting & Services (WibitCS). As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels.
Key Responsibilities:
- Communicate with customers in German and English, using various channels such as telephone, email, and chat.
- Ensure customer satisfaction by providing professional customer support and resolving issues in a timely manner.
- Collaborate with other specialists to solve complex customer issues and provide effective solutions.
- Document all customer interactions and maintain accurate records.
- Stay up-to-date with product knowledge and provide expert advice to customers.
Requirements:
- Native or fluent in German, both oral and written. Fluent in English (at least B2 level).
- Experience in customer support or public relations or community management or social media management for a client is necessary.
- Excellent written and verbal communication and mediation skills.
- Resourceful and stress resilient personality that can adapt and remain calm in all situations.
- Ability to meet tight deadlines with minimum supervision and in timely manner.
- Ability to work independently, while being a team player at the same time.
What We Offer:
- Excellent remuneration package based on experience, skills, and performance.
- Shifts 5 days a week covering line operating hours from Monday to Sunday 9 AM - 6 PM.
- Life Insurance.
- Family Plan (Spouse/legal partner and children).
- 2 month training agreement + 1 year full-time contracts with 30 days probation.
- Be part of a dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
- Meal allowance.
- Private health insurance.
- Yearly performance bonus.
- Relocation allowance and assistance in finding accommodation.
- And many others.
