Digital Media Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

We are seeking a highly skilled Digital Media Support Specialist to join our team in Portugal.

This role offers a unique opportunity to work with high-level clients, providing support across multiple channels, including chat, email, and phone.

The ideal candidate will have excellent communication skills, both written and verbal, as well as strong analytical and problem-solving abilities.

You will be responsible for resolving customer issues, identifying areas for improvement, and providing vital product insights and feedback to engineering teams.

To succeed in this role, you will need:

  • Native level of written and verbal communication skills in German;
  • Good knowledge of English (B2 level) is required;
  • Computer skills (mandatory basic skills and preferential advanced skills like coding);
  • Good analytic skills and logical thinking;
  • Excellent communication skills: verbal, written and listening skills;
  • Proactive and quick learner;
  • Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform;
  • Ability to multi-task and work under pressure;

In return, we offer:

  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Respectful and inclusive environment;
  • A wealth of opportunities to progress and move business areas projects;
  • Flexibility & Work/life balance;
  • Health Insurance since day one;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events;
  • Monthly and Quarterly Bonus.

The estimated salary for this position is around €30,000 - €40,000 per year, depending on experience and qualifications.


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