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Customer Experience Specialist for Digital Banking App
2 meses atrás
Customer Experience Specialist for Digital Banking App
We are seeking a highly skilled Customer Experience Specialist to join our team in Athens, Greece. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.
Key Responsibilities:
- Assist B2C and B2B customers with incoming problems.
- Evaluate and understand customer requirements to ensure their satisfaction.
- Foster enduring trust-based relationships through transparent and engaging communication.
- Achieve individual and team objectives for customer service, including managing case loads.
- Maintain records of customer interactions, manage customer accounts, and organize documentation.
- Offer support for finding the best membership option to the candidates.
- Process cases of account seizures.
- Troubleshoot all upcoming issues candidates face with their account.
- Adhere to communication protocols, standards, and company policies.
Requirements:
- Proficiency in the German language at a native or near-native level and a B2/C1 level of the English language.
- Customer Service experience is preferred.
- Competency in using computers.
- Effective phone contact handling abilities and active listening skills.
- Customer-focused mindset with the capability to adjust and respond to various personalities.
- Exceptional communication skills.
- Demonstrated ability to handle multiple tasks, prioritize, and manage time efficiently.
- Minimum educational requirement: High School diploma.
- Be a real team player and committed to your work.
- Living in or willing to move to Greece for an international career and life experience.
What We Offer:
- A full-time job, 40 hours a week (rotating schedule Mon-Sun 08:00 - 23:00, 8 hours a day).
- Permanent contract after probation time.
- Salary: 1.250€ gross.
- Visa sponsorship possible.
- Working from home in Greece is also possible for Customer Support.
- Competitive salary + benefits.
- Health insurance.
- Paid training.
- Multicultural environment.
- A company that offers you not just a job, but a full experience abroad
