Crisit Manager and Critical Situation Specialist

Há 2 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro
Job Description

We are seeking a highly skilled Crisit Manager and Critical Situation Specialist to join our team at AXIANS. The successful candidate will be responsible for managing Premier Customers' & Partners' Critical Situation incidents, ensuring timely and effective response to internal and external customer needs.

Key Responsibilities:

  • Delivery of high-quality customer and partner experience through timely and effective response to internal and external customer needs;
  • Owning active Critical Situations;
  • Expanding internal visibility of Premier Customers' Critical Situations by managing complex, mission critical, or politically hot Premier customer situations;
  • Identifying systemic issues and flagging process breakdown during the execution of the CritSit Process;
  • Stepping up to take on challenges by acting as Crisis Manager in catastrophic outage situations;
  • Pursuing proactive actions to help prevent future issues;
  • Leading project and working group to improve process and tools;
  • Establishing / Maintain Relationships;
  • Collaborating effectively with the customer and internal groups to solve customer issues and improve business processes in the quickest way possible;
  • Actively participating on projects initiatives;
  • Providing CritSit reporting to allow businesses to make better decisions.

Requirements:

  • Fluent in English and French (spoken and written);
  • Service delivery experience would be preferred;
  • Good understanding of Microsoft products and technologies;
  • Computer/Technical skills (Windows, Office, etc);
  • Exceptional organizational skills to manage effective escalation within different departments;
  • Problem solving skills;
  • Ability to work non-standard hours, weekends and public holidays is required.

Benefits:

  • Opportunities for career advancement;
  • By integrating large Axians projects, you can undertake training and certifications in various technology areas that will help you increase your expertise.

Location: Portugal (100% remote)

Estimated Salary Range: €60,000 - €80,000 per year, depending on experience.



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