Customer Support Agent
3 semanas atrás
At Job Squad, we're dedicated to providing top-notch customer support to our clients. As a Customer Support Agent, you'll play a vital role in ensuring their satisfaction.
The Role
You'll be handling inbound calls and emails, resolving issues related to ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, and transactions. To excel in this position, you'll need to be proficient in Swedish and English (B2 level), have excellent problem-solving skills, and be service-oriented, professional, and thorough.
Key Responsibilities
- Handle incoming calls and emails from clients.
- Resolve issues related to ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, and transactions.
- Use tools, processes, and methods from your initial training to solve issues.
- Ensure great levels of client service are delivered.
What's on Offer?
- Health Insurance & Life Insurance & Family Plan (Spouse and Children)
- Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)
- Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card
- Performance bonuses
- Development opportunities (move to another project, team leader, quality analyst, HR department)
- Social events
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