German Speaking Customer Support Representative

Há 2 dias


Porto, Porto, Portugal David Kennedy Recruitment Tempo inteiro

We are working with a leading Outsourcing/BPO consultancy in Porto, Portugal to find a highly skilled German speaking Customer Service Advisor.

The position is for a permanent contract with a competitive base salary and bonuses.

Key responsibilities include:

  • Providing exceptional customer support via phone, email, chat and social media channels
  • Supporting merchants with product and service inquiries
  • Ongoing process optimization to increase customer satisfaction
  • Collaboration with other departments such as Sales and Marketing

To succeed in this role you will require:

  • Native/fluent German (C2 level) and English (B2 level)
  • Strong communication and problem-solving skills
  • Prior contact centre or customer service experience
  • Ability to work well under pressure and maintain a customer-friendly attitude
  • Basic knowledge of technology applications

We offer a dynamic and creative team environment with a positive atmosphere, training opportunities, and guidance to help you reach your full potential. Working hours are Monday to Sunday between 08:00 and 17:00 with the possibility of extending late shifts until 21:00 as per client agreement.

Our estimated salary range for this position in Porto, Portugal is approximately €28,000 - €35,000 per annum, depending on experience.



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