Hotel Booking Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Job Summary

We are seeking a highly skilled Hotel Booking Specialist to join our team in Lisbon. As a German speaking Hotel Sales Expert, you will be responsible for providing exceptional customer service to our guests, handling reservations, and sales inquiries.

Key Responsibilities

  • Provide industry-leading voice reservation experience by handling contacts via phone and other mediums.
  • Match products with guest needs, resulting in revenue generation, brand preference, and customer loyalty.
  • Provide a seamless customer experience through effective use of information and tools.
  • Answer questions regarding prices, hotel details, reservation, or payment conditions.
  • Assist guests with all questions relating to pre, in, or post travel concerns.
  • Seek opportunities to improve individual and team performance.
  • Help team and colleagues stay motivated and deliver goals.

Requirements

  • Native level of written and verbal communication skills in German.
  • Good knowledge of English.
  • High School Diploma or higher (preferred).
  • Hotel/travel experience desired.
  • Previous call center experience in sales and/or customer service capacity.
  • Good communication skills.
  • Social intelligence – empathy, self-awareness, cultural sensitivity.
  • Strong web-based navigation skills.
  • Ability to embrace technological and organizational changes.
  • Ability to use tools and resources to represent the geographical needs of the caller.

Benefits

  • Excellent work opportunity in a leading multinational company.
  • Stable work and career progression.
  • Intensive training and integration phase.
  • Respectful and inclusive environment.
  • A wealth of opportunities to progress and move business areas/projects.
  • Flexibility & Work/life balance.
  • Private Health Insurance since day one in the company.
  • Reimbursement of your initial flight costs and airport pick up.
  • Annually complimentary return flight to your home country (within Europe).
  • Possibility to live in one of our company apartments.
  • Complimentary organized sport activities and events.


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