Hotel Booking Specialist
Há 1 mês
Job Summary
We are seeking a highly skilled Hotel Booking Specialist to join our team in Lisbon. As a German speaking Hotel Sales Expert, you will be responsible for providing exceptional customer service to our guests, handling reservations, and sales inquiries.
Key Responsibilities
- Provide industry-leading voice reservation experience by handling contacts via phone and other mediums.
- Match products with guest needs, resulting in revenue generation, brand preference, and customer loyalty.
- Provide a seamless customer experience through effective use of information and tools.
- Answer questions regarding prices, hotel details, reservation, or payment conditions.
- Assist guests with all questions relating to pre, in, or post travel concerns.
- Seek opportunities to improve individual and team performance.
- Help team and colleagues stay motivated and deliver goals.
Requirements
- Native level of written and verbal communication skills in German.
- Good knowledge of English.
- High School Diploma or higher (preferred).
- Hotel/travel experience desired.
- Previous call center experience in sales and/or customer service capacity.
- Good communication skills.
- Social intelligence – empathy, self-awareness, cultural sensitivity.
- Strong web-based navigation skills.
- Ability to embrace technological and organizational changes.
- Ability to use tools and resources to represent the geographical needs of the caller.
Benefits
- Excellent work opportunity in a leading multinational company.
- Stable work and career progression.
- Intensive training and integration phase.
- Respectful and inclusive environment.
- A wealth of opportunities to progress and move business areas/projects.
- Flexibility & Work/life balance.
- Private Health Insurance since day one in the company.
- Reimbursement of your initial flight costs and airport pick up.
- Annually complimentary return flight to your home country (within Europe).
- Possibility to live in one of our company apartments.
- Complimentary organized sport activities and events.
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