Customer Service Representative

4 semanas atrás


Lisboa, Lisboa, Portugal Binance Tempo inteiro

About the Role
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider. We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling back office tickets and providing 24/7 online enquiry and email reply services to customers. You will also handle customer enquiries, advice, and suggestions via email or online tools, and support other business units with customer liaison, accurately documenting customer requests and advice, and providing feedback in the form of documentation. Additionally, you will handle customer complaints, special cases, or ad hoc tasks.

Responsibilities
• Handle back office tickets and provide 24/7 online enquiry and email reply services to customers
• Handle customer enquiries, advice, and suggestions via email or online tools
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation
• Handle customer complaints, special cases, or ad hoc tasks

Requirements
• Customer Service experience is not required, but it can be beneficial if the candidate has previous financial industry experience
• College degree or above
• Trilingual speaker with native Spanish, advanced English, and one more language will be preferred
• High level of honesty and integrity; proactive and meticulous; a sense of responsibility and teamwork spirit
• Ability to work under pressure, strong communication skills, and exceed beyond expectation
• Passionate about the customer service industry and can accept to work under different work shifts
• Passionate about the crypto industry

About Binance
• Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging, and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire



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