Data-Driven Insights Lead

Há 7 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
Senior Insights Analyst Job Description

We are seeking a highly skilled and experienced Senior Insights Analyst to lead our performance in quality speech analytics category design and leverage tools to design solutions for contact centers.

Job Summary:

The ideal candidate will be responsible for analyzing recorded audio and data sets, collaborating with IT teams, providing ongoing speech category design, and serving as a subject matter expert in process improvement, change management, and data analysis.

About the Role:
  • Lead the development of analytical approaches to find and solve core business problems
  • Analyze current or future trends to determine opportunities
  • Provide weekly/monthly reporting to management and business units
  • Structure an analytical approach to finding and solving core business problems

Requirements include fluency in German and English, skills with CallMiner, Nexidia, NICE, Verint, or other speech analytics packages, and experience with Microsoft applications such as Excel, PowerPoint, and Visio. Additionally, the ideal candidate should have advanced skills in Lean or Six Sigma, comprehensive reporting requirements, and project-tracking software like Microsoft Project.

What We Offer:
  • Competitive salary: €60,000 - €80,000 per year
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives
  • Job stability
  • Lifelong skills and experience
  • Excellent work culture


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