Swedish-Speaking Team Leader To Riga, Latvia

Há 1 mês


Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

Job Title: Swedish-Speaking Team Leader To Riga, Latvia

About the Role:

We are seeking a highly motivated and experienced Team Leader to lead our Swedish-speaking team in Riga, Latvia. As a Team Leader, you will be responsible for motivating, developing, and mentoring team members in a dynamically changing environment.

Key Responsibilities:

  • Motivate and develop team members to achieve high performance
  • Drive process performance to achieve and exceed SLA deliverables
  • Lead and deliver complex client engagements
  • Provide excellent customer service and determine client needs
  • Implement and oversee quality of deliverables and manage team relationships
  • Manage Shrinkage, Productivity, and control attrition
  • Manage dips in performance with adequate reinforcement plans
  • People management and associated responsibilities like performance and development management
  • Communicate well and manage relationships with internal and external contacts
  • Manage and delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs
  • Understand processes run by team and bring in improvements and efficiencies within operations
  • Create a mode of operations to be adhered to by team members
  • Conduct Team Huddles to discuss process updates, feedback, and key focus points for the day
  • Answer and manage client queries/complaints across LOBs, rectify issues, and liaise with appropriate departments
  • Mentor team in process & quality parameters
  • Perform Root Cause Analysis to identify key AFIs and create action plans/goals to improve
  • Provide Direct Customer Support, answer live chats or/and social media from customers
  • Create, Publish and Maintain operations related reports in a timely manner
  • Discover training needs and support in training to provide necessary coaching
  • Collaborate with different support groups to improve agent profiling and performance
  • Adhere to company and customer procedures, policies, confidentiality guidance, and data protection legislation

Requirements:

  • Near native (CEFR level C1) or native Swedish language and manageable English skills (B1+ or better)
  • At least 1-2 years' experience as customer service Team Lead
  • Computer literate with a minimum typing skill of 30 wpm with 90% accuracy
  • Excellent people management skills
  • Good experience in MS Office - Word, Excel, and PowerPoint
  • Strong presentation skills
  • Excellent communication and customer service skills
  • Excellent analytical and problem-solving capabilities
  • Ability to drive initiatives in the team with creativity and a long-term vision
  • Experience in initiating and implementing process improvements
  • Experience in Customer Support/Customer Relationship/Customer Service
  • Hands-on experience in back-office activities - Live Chat and Social Media
  • Take ownership to manage deliverables across multiple assignments
  • Self-motivated achiever


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    Job Title: Swedish Language Team Leader for Riga, LatviaWe are seeking a highly motivated and experienced Team Leader to lead our Swedish-speaking team in Riga, Latvia. The ideal candidate will have a strong background in customer service and team leadership, with excellent communication and problem-solving skills.Key Responsibilities:Motivate and develop...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Summary: We are seeking a highly motivated and experienced Swedish Speaking Team Leader to join our team in Riga, Latvia. As a Team Leader, you will be responsible for managing a team of customer support specialists, driving performance improvements, and providing direct support to clients in a multinational environment.Key Responsibilities:Manage and...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    We are seeking a highly skilled Team Leader to join our client in Riga, Latvia. The ideal candidate will have native Swedish language skills and experience in the call-center industry.As a Team Leader, you will be responsible for motivating and developing team members, driving process performance, and leading complex client engagements. You will also provide...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    Job Title: Swedish Team Leader for a Fintech Project in Riga, LatviaWe are seeking an experienced Team Leader to lead our client's team in Riga, Latvia, on a FinTech project. The ideal candidate will have near native Swedish language skills and experience in team leadership within the call-center industry.About the CompanyOur client represents the connected...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    Job DescriptionWe are seeking a highly motivated and experienced Team Leader to lead our Swedish-speaking customer service team in Riga, Latvia. The ideal candidate will have a strong background in team leadership, excellent communication skills, and the ability to drive process improvements.Key Responsibilities:Motivate and develop team members to achieve...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    Customer Support Agent - Swedish SpeakerAre you a fluent Swedish speaker with a passion for customer satisfaction? We're looking for a talented Customer Support Agent to join our client's FinTech team in Riga, Latvia.Key Responsibilities:Handle phone calls with customer queries and provide resolutions.Record case resolutions in the contact center tool.Ensure...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Summary: We are seeking a highly motivated and experienced German Speaking Team Leader to join our Call Centre team in Riga, Latvia. As a Team Leader, you will be responsible for motivating, developing, and mentoring team members to drive performance and meet customer service targets.Key Responsibilities:Team Management: Lead and motivate team members to...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Summary: We are seeking a highly motivated and experienced Norwegian Speaking Team Leader to join our team in Riga, Latvia. As a Team Leader, you will be responsible for motivating, developing, and mentoring team members in a dynamic environment. You will drive performance to meet or exceed SLA deliverables and team targets, manage underperformance with...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Summary: We are seeking a highly motivated and experienced Dutch Speaking Team Leader to join our Call Centre team in Riga, Latvia. As a key member of our team, you will be responsible for leading a team of customer support specialists and driving performance improvements to meet or exceed SLA deliverables and team targets.Key Responsibilities:Lead and...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    Job SummaryWe are seeking a skilled Swedish-Speaking Trainer for Support Agents in Riga, Latvia to join our team. As a Trainer, you will be responsible for delivering dynamic training programs that meet the current needs of our workforce and anticipate future trends within our industry.Key ResponsibilitiesPlan, develop, and facilitate internal training for...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    We are seeking a highly skilled Customer Support Specialist to join our team in Riga, Latvia.About the Role: As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients via phone, email, and chat.Key Responsibilities:Handle customer inquiries and resolve issues efficiently and...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    We are seeking a highly skilled Swedish language customer support expert to join our team in Riga. This exciting opportunity allows you to work with a renowned Swedish fin-tech client and be part of a dynamic project.Job OverviewThis role involves handling phone calls and providing resolutions to end-users, as well as recording case resolutions in the...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Title: Dutch Speaking Operations Manager - Call Centre Riga, LatviaJob Summary: We are seeking a highly experienced Dutch Speaking Operations Manager to lead our customer service team in Riga, Latvia. The successful candidate will have a strong background in operations management, excellent communication skills, and the ability to work in a fast-paced...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    **Job Summary**As a Swedish-speaking customer support agent, you will play a crucial role in providing exceptional service to our clients. Your native fluency in Swedish and excellent communication skills will enable you to handle phone calls, respond to emails, and resolve customer inquiries efficiently.Competitive Salary and BenefitsWe offer a competitive...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    We are seeking a skilled Customer Support Agent to join our team in Riga, Latvia. The ideal candidate will have near-native proficiency in German and excellent English skills.The successful candidate will handle phone calls with customer queries, provide resolutions, and record case resolutions in the contact center tool. They will also ensure cases are...

  • Senior Team Leader

    3 semanas atrás


    Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    Nordicjobsworldwide seeks a dedicated and experienced Senior Team Leader to lead our Swedish-speaking customer service team in Riga, Latvia.Key Responsibilities:Motivate and develop team members in a dynamic environmentDrive process performance to achieve and exceed SLA targetsLead complex client engagements and implement creative business solutionsProvide...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    Customer Support Agent Opportunity in RigaRiga, the vibrant capital of Latvia, offers a unique blend of rich history, stunning architecture, and a thriving cultural scene. We are seeking a skilled Customer Support Agent to join our client's team within FinTech at their new office in Riga. Key Responsibilities: Handle phone calls with customer queries and...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Are you a Dutch speaker with a passion for customer satisfaction? We have an exciting opportunity for a Customer Support Agent to join our team in Riga, Latvia.About the Client:We are working with a renowned Swedish fin-tech client who represents the connected world, offering innovative and customer-centric information technology experiences. They are a USD...

  • Nordic Team Lead

    1 semana atrás


    Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    We are seeking an experienced Nordic team lead to join our client in Riga, Latvia for a FinTech project. As a team lead, you will be responsible for motivating and developing team members, driving process performance, and delivering complex client engagements.The ideal candidate will have at least 1-2 years of experience as a customer service team lead, with...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    Nordicjobsworldwide is seeking a highly skilled Customer Support Trainer to join our team in Riga, Latvia.Estimated salary: $60,000 - $80,000 per year.About UsWe represent the connected world, offering innovative and customer-centric information technology experiences that enable Enterprises, Associates, and Society to Rise.Job Description:To nurture and...