Application Production Support Specialist
2 semanas atrás
About the Role
We are seeking an Application Production Support Specialist to join our team at Dellent. As a key member of our team, you will be responsible for ensuring the smooth operation of our applications.
The ideal candidate will have at least 5 years of experience in IT operations and will be proficient in ITIL, troubleshooting incidents, ETL, CFT, Autosys, Dynatrace, and Cloud concepts. Additionally, they will have mastery of Linux Red Hat, DevOps tool Chain, and Oracle Exadata.
Responsibilities:
- Monitoring the application status
- Monitoring the infrastructure server resources
- Replying and taking in charge the incoming phone calls or ITSM support/incident tickets
- Tracking all the incoming requests on the ticketing system
- Updating the progress of the execution of all tasks in the ticketing tools
- Assessing the priority of the incoming requests involving the key people who might be helpful define it
- Performing the analysis, planning all technical tasks required and executing them
- Defining tactical solutions to resume processes as quick as possible
- Contributing to find out the incident root cause
- Engaging the proper escalation path for all situations
- Aadopting the global and departmental guidelines, IT best practices and IT Security recommendations
- Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities
- Acting as the first point of contact for all tasks/enquiry related to production
- Managing the communication with internal end-users and external clients for the topics in-scope
What We Offer
We offer a competitive salary and benefits package, including health insurance and a personalized training plan. We also provide a remote onboarding process, team events, and a culture of proximity and transparency.
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