Swedish-speaking Operations Manager in Lisbon, Portugal

2 semanas atrás


Lisboa, Lisboa, Portugal Nordic Jobs Worldwide Tempo inteiro

Job Title: Swedish-speaking Operations Manager in Lisbon, Portugal

About the Role:

We are seeking a highly skilled and experienced Swedish-speaking Service Manager to join our team in Lisbon, Portugal. As a key member of our operations team, you will be responsible for managing contract compliance and administrative responsibilities.

Your Key Responsibilities:

  • Conducting service management reviews with key client stakeholders to ensure services and performance align with business plans.
  • Coordinating regular contract reviews and capturing areas for possible changes or updates.
  • Managing customer relationships and ensuring overall customer health through regular reviews.
  • Handling customer enablement duties such as training, access requests, and ongoing customer needs.
  • Managing service level assessments, reporting, and analysis.
  • Reviewing Key Performance Indicators (KPIs) and providing action plans.
  • Seeking areas for process enhancements and driving improved performance.
  • Providing accurate, timely, and professional reports to senior management.
  • Participating in business meetings and contributing to day-to-day improvements.

Qualifications and Experience:

  • Bachelor's or Master's degree in a related field.
  • Proficiency in PowerPoint, Excel, Outlook, Word, and Microsoft Teams.
  • Professional Certifications: ITIL V3/v4 certification, CISCO CSM.
  • Strong communication skills.
  • Creativity and innovation.
  • Adaptability and flexibility.
  • Strategic vision.
  • Ability to develop others and themselves.
  • Organizational awareness.
  • Conceptual thinking and problem-solving.
  • Effective action management.


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