Swedish-speaking Operations Manager in Lisbon, Portugal
2 semanas atrás
Job Title: Swedish-speaking Operations Manager in Lisbon, Portugal
About the Role:
We are seeking a highly skilled and experienced Swedish-speaking Service Manager to join our team in Lisbon, Portugal. As a key member of our operations team, you will be responsible for managing contract compliance and administrative responsibilities.
Your Key Responsibilities:
- Conducting service management reviews with key client stakeholders to ensure services and performance align with business plans.
- Coordinating regular contract reviews and capturing areas for possible changes or updates.
- Managing customer relationships and ensuring overall customer health through regular reviews.
- Handling customer enablement duties such as training, access requests, and ongoing customer needs.
- Managing service level assessments, reporting, and analysis.
- Reviewing Key Performance Indicators (KPIs) and providing action plans.
- Seeking areas for process enhancements and driving improved performance.
- Providing accurate, timely, and professional reports to senior management.
- Participating in business meetings and contributing to day-to-day improvements.
Qualifications and Experience:
- Bachelor's or Master's degree in a related field.
- Proficiency in PowerPoint, Excel, Outlook, Word, and Microsoft Teams.
- Professional Certifications: ITIL V3/v4 certification, CISCO CSM.
- Strong communication skills.
- Creativity and innovation.
- Adaptability and flexibility.
- Strategic vision.
- Ability to develop others and themselves.
- Organizational awareness.
- Conceptual thinking and problem-solving.
- Effective action management.
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