Cloud Support Specialist
4 semanas atrás
Cloud Support Specialist
Main Responsibilities:
• Provide technical assistance to customers via various channels, ensuring their needs are met.
• Develop a preliminary technical diagnosis and offer solutions to incidents encountered by users.
• Identify and detect incidents, providing a technical and/or commercial solution in a timely manner.
• Offer remote technical support, adapting to the level of knowledge of the customer.
• Guide the user to resolve problems encountered.
• Collaborate with the Team Leader to optimize customer satisfaction by providing high-quality technical advice.
Future Impact:
As a Cloud Support Specialist, you will be the primary point of contact for our customers, assisting them in the use of our OpenStack-based products. Your role will be crucial in ensuring customer satisfaction and providing them with expert technical advice.
Key Skills:
- Fluency in Spanish and English (B2 level)
- Basic knowledge of Cloud products
- Solid understanding of virtualization environments: OpenStack, Kubernetes
- Experience with Windows Server and Linux operating systems
- Familiarity with network principles, DNS, Firewall
- Good writing and oral communication skills
- Strong analytical and synthesis skills
- Ability to manage stress in all situations
- Strong sense of service and desire to have a positive impact on internal and external contacts
- Autonomy and ability to work in a fast-paced environment
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