Cloud Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal OVHcloud Tempo inteiro

Cloud Support Specialist

Main Responsibilities:

• Provide technical assistance to customers via various channels, ensuring their needs are met.

• Develop a preliminary technical diagnosis and offer solutions to incidents encountered by users.

• Identify and detect incidents, providing a technical and/or commercial solution in a timely manner.

• Offer remote technical support, adapting to the level of knowledge of the customer.

• Guide the user to resolve problems encountered.

• Collaborate with the Team Leader to optimize customer satisfaction by providing high-quality technical advice.

Future Impact:

As a Cloud Support Specialist, you will be the primary point of contact for our customers, assisting them in the use of our OpenStack-based products. Your role will be crucial in ensuring customer satisfaction and providing them with expert technical advice.

Key Skills:

  • Fluency in Spanish and English (B2 level)
  • Basic knowledge of Cloud products
  • Solid understanding of virtualization environments: OpenStack, Kubernetes
  • Experience with Windows Server and Linux operating systems
  • Familiarity with network principles, DNS, Firewall
  • Good writing and oral communication skills
  • Strong analytical and synthesis skills
  • Ability to manage stress in all situations
  • Strong sense of service and desire to have a positive impact on internal and external contacts
  • Autonomy and ability to work in a fast-paced environment


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