Drones Operations Team Lead

1 semana atrás


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

Job Overview

Sitel Corp. is seeking a highly skilled Drones Operations Team Lead to join our team in Lisbon, Portugal.

The ideal candidate will have 2 years of experience in Workforce Management (WFM) and a strong background in analyzing data to optimize resource allocation.

Key Responsibilities:

  • Monitor site operations to ensure optimal staffing levels and adjust forecasts as needed.
  • Analyze call volumes, call duration, and required staffing levels using current trends and historical data.
  • Respond to escalated issues and ad-hoc requests, and assume additional duties as necessary.
  • Create strategic recommendations to improve productivity while balancing service levels and costs.

Requirements:

  • Proficiency in English is mandatory.
  • Microsoft Excel knowledge is essential.
  • Ability to communicate KPI data and forecasts to employees at all levels.
  • Strong problem-solving skills and excellent communication skills.
  • Availability to work fully from our Santos office in Lisboa.

Benefits:

  • Competitive salary: €45,000 - €60,000 per year (based on experience).
  • Paid professional training and development opportunities.
  • Employee discounts and private healthcare insurance.
  • Fun and engaging company-wide initiatives.

If you are a motivated and detail-oriented individual with excellent analytical skills, we encourage you to apply for this exciting opportunity.



  • Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

    Lead Offline Operations & Customer Service for EuropeWe're seeking a seasoned team lead to oversee offline operations and customer service in Europe, ensuring seamless execution across multiple markets.Your primary responsibilities will include leading and growing the Offline Operations & Customer Service team, managing external stakeholders, and driving...


  • Lisboa, Lisboa, Portugal Emma Tempo inteiro

    Lead Offline Operations RoleEmma is seeking a Senior Team Lead Offline Operations to lead and grow our Offline Operations & Customer Service team for Europe. This role involves ensuring seamless day-to-day execution across multiple markets.Lead and coordinate the operational activities of team leads, including operations account management, relationship...


  • Lisboa, Lisboa, Portugal Talent Search People Tempo inteiro

    Are you passionate about delivering exceptional customer service in a dynamic and innovative environment? Talent Search People is seeking a Senior Drone Support Specialist to join our team in Portugal. This role involves providing top-notch support for customers using drones, action cameras, and other products. Your primary responsibilities will include...


  • Lisboa, Lisboa, Portugal Team Tempo inteiro

    About CombellCombell is the market leader in hosting services, providing a reliable one-stop partner for the hosting of any IT infrastructure, website or application. With an extensive portfolio of services, we help companies overcome specific IT challenges and optimize their existing infrastructure in terms of continuity, availability, security, and cost...


  • Lisboa, Lisboa, Portugal Veeva Systems, Inc. Tempo inteiro

    About Veeva Systems, Inc.Veeva Systems, Inc. is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.The RoleWe are seeking an experienced Data Operations Team Lead to join our team. As a Data Operations Team Lead, you will be responsible for the direct supervision of a remote team of...

  • Software Team Lead

    4 semanas atrás


    Lisboa, Lisboa, Portugal Team Global Tempo inteiro

    About the RoleWe are seeking an experienced Software Team Lead to join our Software Engineering team at Team Global. As a key member of our team, you will play a vital role in leading the development of applications designed to streamline the management and sale of domain names, hosting, mail, and cloud services.ResponsibilitiesLead and Mentor: Guide...


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    About the Job We are seeking a highly skilled Customer Service Representative to join our team at a leading manufacturer of drones and action cameras. As a member of our customer support team, you will be responsible for providing top-notch service to our customers via phone, email, and other communication channels. Your primary responsibilities will...


  • Lisboa, Lisboa, Portugal Talent Search People Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Customer Service Specialist to join our team in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via phone, email, and other communication channels.ResponsibilitiesRespond promptly and professionally to...


  • Lisboa, Lisboa, Portugal team Tempo inteiro

    About CombellAs the market leader in hosting services, Combell has established itself as a one-stop partner for IT infrastructure, websites, and applications. With its extensive expertise, the company assists businesses in overcoming specific IT challenges or optimizing their existing infrastructure in terms of continuity, availability, security, and cost...

  • Data Operations Team Lead

    4 semanas atrás


    Lisboa, Lisboa, Portugal Veeva Systems, Inc. Tempo inteiro

    Job DescriptionVeeva Systems, Inc. is a pioneering organization in the industry cloud space, helping life sciences companies bring therapies to patients faster.We are seeking an experienced Data Operations Team Lead to join our team and oversee a remote team of Data Stewards who source, validate, and update regional healthcare data.About UsWe are a...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About the RoleWe are seeking a highly skilled Senior Drone Product Specialist to join our team in Lisbon, Portugal. As a key member of our international client-facing team, you will provide exceptional support to customers across various regions.


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Company OverviewSitel Corp. is a leading manufacturer of drones, action cameras, and other innovative products. We are committed to providing exceptional customer support and excellent product experiences.SalaryWe offer a competitive salary of $55,000 - $65,000 per year, depending on experience.Job DescriptionWe are seeking an Italian Customer Representative...


  • Lisboa, Lisboa, Portugal Expert Gmbh Tempo inteiro

    Discover a challenging role as an Italian-speaking customer service expert specializing in drone products at Expert Gmbh, our partner in Lisbon. This dynamic position requires prompt and professional communication with customers via phone and email to address inquiries and resolve issues related to drone products, features, and specifications.You will be...


  • Lisboa, Lisboa, Portugal Team Global Tempo inteiro

    About the RoleWe are seeking an experienced Software Engineering Team Lead to join our dynamic team at Team Global. As a key member of our software engineering team, you will play a vital role in leading the development of applications designed to streamline the management and sale of domain names, hosting, mail, and cloud services.Your ResponsibilitiesLead...

  • Data Operations Team Lead

    3 semanas atrás


    Lisboa, Lisboa, Portugal Veeva Systems Tempo inteiro

    Company OverviewVeeva Systems is a pioneering organization in industry cloud, driving innovation to bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we have surpassed $2B in revenue and continue to grow exponentially. Our values are at the heart of Veeva: Do the Right Thing, Customer Success, Employee Success, and...


  • Lisboa, Lisboa, Portugal Workster Tempo inteiro

    Workster Job Agency has partnered with a leading BPO/outsourcing company to recruit highly skilled German-speaking Customer Service Experts for their team in Lisbon.Earn an attractive salary: The annual base salary is approximately €60,000, along with excellent benefits and opportunities for career growth.About the role:The ideal candidate will have a high...

  • Data Operations Team Lead

    3 semanas atrás


    Lisboa, Lisboa, Portugal Veeva Systems Tempo inteiro

    The RoleAs a Veeva OpenData Data Operations Team Lead, you will be responsible for the direct supervision of a remote team of 8 to 15 data stewardship team members.Your role is to promote a positive and rewarding team culture that is detail-oriented and strives for excellence when it comes to data quality. You should enjoy leading people, growing...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About the RoleWe are seeking a highly skilled German-Speaking Customer Service Expert to join our team in Lisbon. This role is an excellent opportunity for individuals who are passionate about providing exceptional customer service and have a strong understanding of drone products and technology.Key ResponsibilitiesRespond promptly and professionally to...

  • Data Operations Team Lead

    3 semanas atrás


    Lisboa, Lisboa, Portugal Veeva Systems Tempo inteiro

    About the RoleVeeva Systems is a pioneering force in industry cloud solutions, empowering life sciences companies to accelerate therapy delivery. As one of the fastest-growing SaaS companies in history, we have achieved $2B in revenue and continue to exhibit extensive growth potential.Job DescriptionAs Data Operations Team Lead, you will oversee a remote...


  • Lisboa, Lisboa, Portugal Miniclip Sa Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Game Support Team Lead - Technical Operations to join our team. As a key member of our Player Support department, you will be responsible for managing the technical aspects of our games and ensuring that our players receive the best possible support experience.Key ResponsibilitiesManage the technical support for...