Drones Operations Team Lead
1 semana atrás
Job Overview
Sitel Corp. is seeking a highly skilled Drones Operations Team Lead to join our team in Lisbon, Portugal.
The ideal candidate will have 2 years of experience in Workforce Management (WFM) and a strong background in analyzing data to optimize resource allocation.
Key Responsibilities:
- Monitor site operations to ensure optimal staffing levels and adjust forecasts as needed.
- Analyze call volumes, call duration, and required staffing levels using current trends and historical data.
- Respond to escalated issues and ad-hoc requests, and assume additional duties as necessary.
- Create strategic recommendations to improve productivity while balancing service levels and costs.
Requirements:
- Proficiency in English is mandatory.
- Microsoft Excel knowledge is essential.
- Ability to communicate KPI data and forecasts to employees at all levels.
- Strong problem-solving skills and excellent communication skills.
- Availability to work fully from our Santos office in Lisboa.
Benefits:
- Competitive salary: €45,000 - €60,000 per year (based on experience).
- Paid professional training and development opportunities.
- Employee discounts and private healthcare insurance.
- Fun and engaging company-wide initiatives.
If you are a motivated and detail-oriented individual with excellent analytical skills, we encourage you to apply for this exciting opportunity.
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