German Speaking Client Support Specialist
2 semanas atrás
Our client, Blu Selection, is a leading tech company in Estonia with over 100,000 clients across 179 countries. They empower sales and marketing teams worldwide with innovative software solutions. With a diverse team of over 850 employees from 50+ nationalities, they continue to grow and expand globally.
About the RoleWe are seeking an experienced Customer Solutions Specialist to join our Lisbon office and provide exceptional support to German-speaking clients. As a key member of our support team, you will work closely with colleagues to deliver top-notch customer service, resolve issues efficiently, and make a positive impact.
This is a great opportunity for someone passionate about helping others and making a difference. You will have the chance to:
- Respond to customer inquiries via live chat and phone in a friendly and efficient manner
- Collaborate with product management and engineering teams to stay up-to-date on the latest features
- Troubleshoot customer issues and provide suitable solutions
- Work closely with other departments to ensure customer issues are resolved
To succeed in this role, you will need:
- Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- Basics knowledge of sales processes (e.g., lead tracking, reporting)
- Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
We offer a competitive salary of €18,000 per year, excluding a monthly bonus up to 13%, a daily meal voucher, a shift allowance of 15% on the base salary, and €1,500 per year for transportation, technology, health, or child care, etc. Additionally, you will enjoy:
- A value-driven, people-first company culture
- A diverse team of colleagues from over 50 countries
- Flexible working hours for a balanced professional and personal life
- Numerous opportunities for personal and professional growth with internal and external training
We are an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background. If you are passionate about delivering exceptional customer service and making a positive impact, we encourage you to apply today
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