Claims Management Specialist
Há 2 dias
Company Overview: Nestlé Business Services (NBS) is a global leader in providing supply chain, financial, HR, digital, and social media services to enable the Nestlé Group to engage with millions of consumers worldwide. Our team is passionate about digital innovation and driving continuous improvement processes across the globe.
About Us: We are a multicultural and diverse team of professionals who value teamwork, digital savviness, and an entrepreneurial mindset. We thrive in a fast-paced, dynamic environment that encourages growth and development.
Job Description: We are currently seeking a Claims Management Specialist – German Speaker to join our team. Reporting to the Claims Management Lead Specialist, this professional will be responsible for analyzing and resolving claims and deductions raised by different stakeholders. The ideal candidate will have excellent problem-solving skills, strong analytical capabilities, and fluency in English and German.
Key Responsibilities:
- Analyze and categorize customer claims and deductions
- Contribute to continuous improvement programs and standardization of processes
- Monitor KPIs on quality of services provided and present during daily operational reviews
- Participate in SLA trends, root cause analysis of mistakes/errors, and problem-solving
Requirements:
- Degree in Business, Finance, Economics, or similar
- Knowledge of basic finance terminology and notions required
- Good English and German language skills
- Strong computer skills, including Microsoft Office applications (Excel knowledge mandatory)
- Good problem-solving and analytical skills
- Positive thinking, willingness to learn, and team player attitude
- Good organization and prioritization skills
- Strong work ethic and respectfulness
Benefits: As a member of our team, you can expect a competitive salary, annual bonus based on performance, meal allowance card, flex benefits, access to e-learning courses, career progression opportunities, and more. We also offer flexible working hours, a culturally diverse team, local and international exposure, and a chance to develop your expertise in Nestlé's Shared Services Business. Join us and take advantage of our engaging and wellbeing activities, as well as opportunities to make part of the Nestlé Club and receive discounts at various partners.
Estimated Salary Range: €45,000 - €55,000 per year, depending on experience and qualifications.
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