Technical Support Specialist
Há 1 mês
Our company is seeking a highly skilled "Technical Support Specialist" to join our team. As a key member of our support team, you will provide timely and effective technical assistance to our customers via phone, email, and online chat platforms. Your primary responsibilities will include troubleshooting and resolving technical issues, documenting customer interactions, and collaborating with internal teams to ensure seamless service delivery.
Key Responsibilities:
• Troubleshoot and resolve technical issues via phone, email, and online chat platforms
• Document customer interactions and update support ticket systems
• Collaborate with internal teams to ensure seamless service delivery
• Develop and maintain knowledge of company products and services
Requirements:
• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in technical support or related field
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
What We Offer:
• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
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