Nespresso Customer Liaison

2 semanas atrás


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro
About the Role

Nestlé Business Services is seeking a Coffee Specialist to join our team. The ideal candidate will have excellent communication skills, a passion for coffee, and the ability to build strong relationships with customers.

Key Responsibilities
  • Provide exceptional customer service to Nespresso customers via phone, email, and chat
  • Welcome customers and identify their needs, providing personalized solutions and recommendations
  • Advise customers on Nespresso products and services, including coffee machines and accessories
  • Conduct initial analysis of reported machine malfunctions and guide customers to technical assistance
  • Maximize sales of Nespresso products, including coffee, machines, and accessories
Requirements
  • 1-2 years of experience in customer-facing roles
  • Proficiency in Portuguese, with English proficiency an asset
  • Strong relational and communication skills
  • Multitasking abilities and a positive mindset
  • Good organizational and prioritization skills
What We Offer
  • Development of expertise in Nestlé's Shared Services Business
  • Immersive experience in a culturally diverse team
  • Flexible working environment and engagement activities
  • Competitive salary and annual bonus based on performance
  • Flex Benefits and membership in the Nestlé Club


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