Global IT Infrastructure Technical Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Dellent Consulting Tempo inteiro

In a fast-paced, multicultural environment, you will work closely with key players in the banking sector to develop innovative solutions. The role involves collaborating with colleagues across 50+ countries, focusing on investments, business solutions, or commercial/personal services.

We are seeking an experienced professional to join our team in Lisbon as a Global IT Infrastructure Technical Support Specialist. To be successful in this position, you should have at least 5 years of experience in a similar role and possess expertise in ITIL, troubleshooting incidents, Linux Red Hat, Jenkins, and Oracle Exadata.

Main responsibilities include monitoring application status, tracking server resources, responding to phone calls or ITSM support/incident tickets, and updating task progress in ticketing tools. You will also assess priority levels, plan technical tasks, and execute them efficiently. Additionally, you will contribute to finding root causes of incidents, engage the proper escalation path, and adopt global and departmental guidelines.

This role requires on-call availability during specific time windows or weekends for extraordinary activities. As the first point of contact for production-related tasks/enquiries, you will manage communication with internal end-users and external clients within your scope of work.

We offer competitive compensation, including health insurance, a personalized training plan with a budget for necessary courses and books, constant feedback for growth opportunities, remote onboarding, and regular team events to foster a culture of proximity and transparency.

Salary estimate: €60,000 - €80,000 per year, depending on experience and qualifications.



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