Workforce Optimization Specialist for Nestlé Business Services
3 semanas atrás
Nestlé Business Services plays a vital role within the Nestlé Group, providing Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services. Our team consists of diverse professionals passionate about digital innovation and dedicated to driving continuous process improvement.
About This OpportunityWe are seeking an experienced Workforce & Data Analytics Specialist at Nestlé Business Services. As a key member of our team, you will report to the CRC Nespresso Operations Lead and be responsible for supporting a team of CRC Coffee Specialists. Your primary goal will be to help the CRC successfully achieve performance targets and optimize resource usage, ensuring sustainable, cost-efficient operations focused on best customer satisfaction for the Nespresso Brand.
Responsibilities- Support the CRC Operational Master Plan through short- and long-term forecast information.
- Jointly predict the impact that trends and market patterns will have on the CRC workload and subsequent Customer Experience with relevant functional stakeholders.
- Oversee established work schedules of CRC Specialists, adapting scheduling and work practices to minimize variance between forecasted demand needs and staff availability.
- Maximize the work schedule for internal resources by implementing processes and practices to facilitate the working conditions of CRC Specialists.
To be successful in this role, you should possess:
- A university degree or equivalent in commercial or business studies.
- More than two years' experience as a Workforce Manager (mandatory).
- Qualifications in CRC and/or IT environment related to telephony, programming, and/or contact flow management.
- Domain in telephony systems (Genesys or similar).
- Domain in case management and knowledge management systems as an asset.
- Analytics skills & clear communication skills (including telephone and written communication).
- Experience with Corrective Actions and Continuous Improvement Process.
- Coaching training.
- Proficiency in Microsoft Office (Outlook, PowerPoint, Excel...).
- Experience in Budget Management.
- Proficiency in Portuguese and English.
- Strong work ethic and respectfulness required.
- Knowledge of labor legislation is required.
Nestlé Sa prioritizes the well-being and professional growth of its team members. Joining us will provide you with:
- Development of expertise in Nestlé's Shared Services Business.
- Immersion in a culturally diverse team.
- Local and International Exposure.
- Flexible working environment.
- Engagement and well-being activities.
- Competitive salary: $80,000 - $100,000 per year.
- Annual bonus based on performance.
- Flex Benefits - Choose benefits that suit you best.
- Membership in the Nestlé Club with discounts at several partners.
- Free coffee (and good coffee) at the office.
- Company equipment tailored to professional needs.
- Medical Support available at the Office.
- E-learning courses and training programs to help you achieve your career goals.
- Career progression and opportunities for International Career.
-
Nestlé Business Services Workforce Data Analyst
4 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroJob SummaryNestlé Business Services (NBS) plays a vital role within the Nestlé Group, delivering Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to support Nestlé's global engagement with millions of consumers. Our team comprises diverse and multicultural professionals who drive digital innovation and continuous...
-
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroRole OverviewWe are seeking a skilled Data Analytics and Workforce Specialist to join our team at Nestlé Business Services.About the RoleThe successful candidate will be responsible for supporting the CRC Operational Master Plan through short- and long-term forecast information, jointly predicting the impact of trends and market patterns on the CRC workload...
-
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroAbout Nestlé SaNestlé Sa is a leading provider of Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate the company's engagement with millions of consumers worldwide.Workforce & Data Analytics Specialist Job DescriptionWe are currently seeking a highly skilled Workforce & Data Analytics Specialist at Nestlé...
-
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroNestlé Sa Job Description**Company Overview**Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group, providing Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide.**Job Summary**We are seeking a highly skilled Workforce & Data...
-
Data Analyst Specialist for Zone Optimization
4 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro**About the Role**We are seeking an expert in data analysis to join our team in the Nestlé Zone. As a Data Analyst Specialist for Zone Optimization, you will be responsible for designing, building, and delivering best practices in data analytics across the Zone and Corporate HR. You will work closely with the Head of People Analytics and other stakeholders...
-
Data Insights Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroNestlé Sa OverviewNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide.We are seeking individuals who are eager to learn, team players, digitally-savvy, with an...
-
Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiroAbout UsNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group, providing Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital innovation...
-
Workforce Optimization Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroCompany OverviewNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide.SalaryThe estimated annual salary for this position is approximately €45,000 - €60,000...
-
Workforce Data Analytics Specialist
2 meses atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroAbout the RoleNestlé Business Services (NBS) is a pivotal part of the Nestlé Group, providing a range of services including Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement. We are seeking a Workforce & Data Analytics Specialist to join our team. Key ResponsibilitiesSupport the CRC Operational Master Plan through short- and...
-
Digital Optimization Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroCompany OverviewNestlé is a global leader in the food and beverage industry, committed to delivering high-quality products to consumers worldwide.Salary Range: $80,000 - $110,000 per yearJob DescriptionThe Digital Optimization Specialist will be responsible for supporting website editors and webmasters in implementing SEO recommendations provided by global...
-
Nestlé Business Services Training and Development Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroRole Summary: We are currently seeking a Training Specialist at Nestlé Business Services to improve the skills, knowledge, and competencies of NBS employees facing the customer - CRC Coffee Specialist - (internal and external), helping to design and conduct training programs that will drive employee engagement and performance in the workplace to improve...
-
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroAbout the RoleWe are seeking a highly skilled Training Specialist to join our team at Nestlé Business Services. As a key member of our organization, you will be responsible for improving the skills, knowledge, and competencies of our employees who interact with customers. Your primary goal will be to design and deliver training programs that drive employee...
-
Nestle Data Analyst
3 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroNestle Business Services is a key component within the Nestle Group, providing Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to support Nestle's global engagement with millions of consumers. Our diverse team comprises multicultural professionals who are passionate about digital innovation and dedicated to driving...
-
Workforce Data Insights Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroPosition OverviewNestlé Business Services is a global leader in supply chain, financial, HR, digital, and consumer engagement services. As a Workforce Data Insights Specialist, you will play a crucial role in driving business growth by analyzing workforce data and developing insights to inform strategic decisions.ResponsibilitiesAnalyze workforce data to...
-
Data Analytics Specialist for Workforce Optimization
4 semanas atrás
Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiroJob SummaryWe are seeking an experienced Data Analytics Specialist to join our team at Nestle Business Services. In this role, you will be responsible for supporting the CRC Operational Master Plan through short- and long-term forecast information.About the RoleThis is a challenging opportunity for a Workforce and Data Analyst to drive sustainable,...
-
Econtent Account Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroAbout the RoleNestlé Sa is seeking an Econtent Account Specialist to join our team. As a key driver of our eBusiness Strategy, you will enable the activation of our in-house solution 'Content Services' and support Markets/Businesses along the Product Content lifecycle.Key ResponsibilitiesDrive adoption of Nestlé's internal content solutions and support in...
-
Workforce Optimization Manager
Há 6 dias
Lisboa, Lisboa, Portugal Eva Global Tempo inteiroJob SummaryEVA Global, a leading EV services company, seeks an experienced Workforce Optimization Manager to join our team. This role offers a competitive salary of $120,000 - $160,000 per annum.About UsEVA Global is a premier provider of first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform...
-
Workforce Analytics Expert
Há 1 mês
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro**Role Summary**We are seeking a highly skilled Workforce Analytics Expert to join our team at Nestlé Sa. As a key member of our Human Resources department, you will be responsible for designing and delivering best practices in people data and analytics across the organization.**Key Responsibilities**Develop and maintain advanced statistical models to...
-
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroNestlé Sa prioritizes the well-being and professional growth of our team members. As a Workforce & Data Analytics Specialist, you will be part of a culturally diverse team that drives continuous process improvement in dynamic environments. We are seeking individuals who thrive in fast-paced settings and have expertise in commercial or business studies.About...
-
Digital Content Specialist
Há 3 dias
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro**About Nestlé Sa**Nestlé Sa is a leading global food and beverage company with a presence in over 190 countries. Our Integrated Marketing Services (IMS) team plays a vital role in delivering valued marketing services as a trusted partner to marketing teams, businesses, and markets.**Job Summary**We are seeking an experienced Digital Content Specialist to...