Customer Support Specialist

1 dia atrás


Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

Company Overview

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Microsoft is a global leader in technology, empowering individuals and organizations to achieve their full potential. With over 17,000 employees worldwide, our mission is to empower every person and every organization on the planet to achieve more.

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Salary & Benefits

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The estimated salary for this position is $95,000-$110,000 per year, depending on location and experience. Additionally, Microsoft offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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Job Description

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Responsibilities:

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  • ">
  • Owning and managing customer technical issues from identification to resolution">
  • Providing proactive support advice and contributing to product quality and enhancements">
  • Collaborating with subject matter experts, engineering teams, or management as needed">
  • Delivering exceptional customer service and communication skills">
  • Staying up-to-date with technical expertise and product knowledge">
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Requirements:

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We are seeking a highly skilled Customer Support Specialist - Technical Expert to join our team. The ideal candidate will have:

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  • A track record of technical support or a similar customer-facing role within the technology sector">
  • Demonstrated ability to conduct thorough troubleshooting and debugging, and solve complex problems">
  • Excellent communication and senior stakeholder engagement skills">
  • Experience with Big Data technologies: Spark, Databricks, and coding skills in Java, Python, or Scala">
  • Knowledge in SQL database integration and basic network troubleshooting skills">
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Preferred Qualifications:

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Any experience with Azure is preferred, as well as fluency in Spanish or other languages. Ability to meet Microsoft's security screening requirements, including passing the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

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What We Offer:

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As a Customer Support Specialist - Technical Expert at Microsoft, you will have the opportunity to work with a talented team, develop your skills and expertise, and make a meaningful impact on our customers' experiences. We offer a collaborative and dynamic work environment, with opportunities for growth and development.

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Contact Information:

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Please note that we do not accept unsolicited resumes from staffing agencies or third-party recruiters. Only applicants who are selected for an interview will be contacted directly by our recruitment team.


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