Customer Success Manager
2 semanas atrás
**Company Overview**
Codacy Automated Co is a cutting-edge technology firm that prioritizes customer success. We're on a mission to empower our clients to achieve maximum value from our product and reach their organizational goals.
**Competitive Salary**
We offer a competitive salary, estimated at $80,000 - $110,000 per year, depending on location and experience. Check our salary calculator for more information.
**Job Description**
The Customer Success Manager will oversee a sizable book of business, managing around fifty accounts. Key responsibilities include ensuring customer satisfaction across matrixed stakeholders and decision-makers, building trust, and securing introductions to other teams/verticals within the same account.
The ideal candidate will create and implement customer success plans, including onboarding strategies, to ensure successful adoption across multiple geographies and lines of business. They will also improve product usage through strategic consultation and enablement, forecasting renewals, and assessing account risk levels on a weekly basis.
Key Skills and Qualifications:
- Bachelor's degree in Business, Computer Science, or a related field
- 2-3 years of experience in Customer Success, Account Management, or Account Executive roles
- Hands-on experience in a Series A/Series B startup
- Technical proficiency with SaaS products
- Exceptional communication, teamwork, and time management skills
**Benefits**
We offer comprehensive health insurance, a generous learning and development budget, flexible holidays, and flexible working hours. As a remote-first company, you can work from the UK or Portugal.
**Why Choose Us?**
We prioritize employee well-being and provide a supportive work environment. Our team is passionate about delivering exceptional customer service and continuously refining our workflows.
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