Customer Service Ambassador

3 semanas atrás


Porto, Porto, Portugal carwow Tempo inteiro

About Carwow Group

We're a passionate team driven by a mission to get people into the right cars. Our goal is to become the go-to destination for car-changing, and we're building a portfolio of personality-rich automotive brands to make it happen.

From humble beginnings as a reviews site, we've grown into one of Europe's largest online car-changing destinations, with over 10 million customers helped since our inception. Last year, we experienced 50% growth, with nearly £3 billion worth of cars bought on site and £ sold through our Sell My Car service.

In 2024, we expanded our reach by acquiring Autovia, doubling our audience overnight. Together, we now boast one of the biggest YouTube channels in the world, with over 1 billion annual views, and we're committed to continuing our mission to revolutionize car-changing.

Why Work with Us?

We're not just a company - we're a community of innovators, disruptors, and problem-solvers. We're driven by a passion for excellence and a commitment to making a positive impact on our customers and the automotive industry.

As a Customer Experience Representative, you'll be the first point of contact for our customers, providing exceptional support and ensuring a seamless experience from start to finish. Your success will be measured by your ability to quickly understand customer needs and hand them over to the right departments.

Requirements

To succeed in this role, you'll need:

  • Experience working in a busy customer-facing environment, with a proven track record of providing exceptional support and resolving issues efficiently.
  • Strong communication skills, with the ability to articulate complex information in a clear and concise manner.
  • A self-starter mentality, with a proactive approach to problem-solving and a passion for delivering results.
  • Excellent spoken and written Spanish capabilities.
  • A customer-centric approach, with a focus on delivering exceptional experiences and building strong relationships.

Benefits

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Hybrid working, with the flexibility to work from home or in the office.
  • A competitive salary and bonus structure.
  • Share options and equity in our company.
  • Private healthcare and eyecare vouchers.
  • A generous learning and development budget.
  • Opportunities for career growth and professional development.
  • A range of social benefits, including monthly coaching sessions and regular social events.


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