Customer Support Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Work International Tempo inteiro

We are seeking a Customer Support Representative to join our team in Lisbon, Portugal.

Job Overview

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and working with some of the world's most respected brands.

Salary: €35,000 per year (fixed monthly salary) + bonus

Job Description:

As a Customer Support Representative, you will be responsible for handling customer inquiries via email, chat, and phone in a friendly, effective, and professional manner.

  • Be creative, friendly, and solution-oriented with customers and colleagues
  • Understand the need to meet expectations, rise above them, and go that extra mile for customers
  • Show a flexible approach to working in a changing and fast-growing environment
  • Work with some of the world's most respected brands

Requirements:

To succeed in this role, you will need to have:

  • Fluency (C2 level) in the Finnish language
  • Good knowledge of English (B1-B2 level)
  • Computer skills (basic skills mandatory, advanced skills like coding preferential)
  • Good analytic skills and logical thinking
  • Excellent communication skills: verbal, written, listening skills
  • Proactive and quick learner, able to adapt and continuously evolving needs to help clients grow their business on the advertising platform
  • Ability to multitask and work under pressure
  • EU citizenship or work permit for Portugal

Benefits:

We offer a comprehensive relocation package, including:

  • Refunded airline ticket
  • Free accommodation in our company apartment throughout the employment
  • Fixed monthly salary + bonus
  • A contract focused on a long-term relationship
  • Free Portuguese language lessons
  • Private Health Insurance
  • Professional growth development opportunities
  • Special HR team organizing events, sports tournaments, parties trips

Living in Portugal:

Portugal offers a warm climate, the Atlantic ocean, mountains nearby, a low crime rate, and a relatively low cost of living. Medicine and education are well developed here, and residents are offered tax exemptions. As most Portuguese people speak English, one does not need to be fluent in Portuguese to live there.



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