Global Customer Service Expert

2 semanas atrás


Porto, Porto, Portugal Jl Talent Partners Tempo inteiro

We're seeking a German-speaking Global Customer Service Representative to join our client's team in Portugal.

Key Responsibilities:

Deliver exceptional customer support via phone and email for various issues;

Provide accurate, complete, and timely information by following established procedures;

Take ownership of customer queries and ensure prompt resolution and response;

Build meaningful relationships with customers through courteous, friendly, and professional interactions;

Achieve high-quality customer service standards, compliance regulations, and productivity targets;

Craft an outstanding customer experience that customers value and we're proud of;

Adhere to management direction and provide feedback.

Benefits and Opportunities:

A competitive salary package with performance-based bonus;

Flexible remote work arrangement in Portugal;

Fast-track career growth opportunities within the company.

Requirements:

Proficiency in German (C2 level) and English (B2 level);

Desire to work in a dynamic, international environment embracing diverse cultures and languages;

Ability to resolve customer concerns and create seamless customer experiences;

Valid EU citizenship, residence card, or Manifest of interest;

Full-time Job Type with a monthly salary of €1,250.00 - €1,400.00.



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