Mobile Device Support Specialist
Há 7 dias
Company Overview
Boardroom Appointments is a leading recruitment agency that connects top talent with exciting career opportunities. We are committed to providing exceptional service and support to our clients and candidates.
Salary
The estimated salary for this role is £25,000 - £35,000 per annum, depending on experience.
Job Description
We are seeking an experienced Mobile Device Support Specialist to join our team. As a key member of our customer support team, you will be responsible for resolving customer queries and issues related to mobile devices, including phones, tablets, and other mobile technology.
Responsibilities:
- Communicate with customers via phone, email, and chat to resolve their queries and issues
- Track and follow cases to ensure they are closed in an efficient and timely manner
- Maintain high customer satisfaction levels, representing the Boardroom Appointments brand
- Provide troubleshooting assistance for mobile devices
- Assist customers with managing and securing their account and passwords
- Educate customers on how to set up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support teams
Requirements and Qualifications
To be successful in this role, you will need to have:
- Fluency in Czech (minimum C1) and advanced English language skills
- Great communication and interpersonal skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
Benefits
We offer a competitive salary and benefits package, including:
- A generous annual leave allowance
- Ongoing training and development opportunities
- A dynamic and supportive work environment
Others
As a Mobile Device Support Specialist, you will be working in a fast-paced customer support environment, where no two days are the same. If you are looking for a challenging and rewarding role, where you can make a real difference to our customers' experiences, then we want to hear from you.
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