IT Support Specialist

Há 7 dias

Lisboa, Lisboa, Portugal Reltio Tempo inteiro

Reltio is a pioneer in AI-powered data unification and management capabilities. We're transforming siloed data from disparate sources into unified, trusted, and interoperable data. Our Connected Data PlatformTM delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our customers' success, we strive to ensure their business growth and efficiency. We are committed to creating an environment of collaboration, accountability, and innovation, where every team member feels valued and empowered.

We have earned numerous awards and top rankings for our technology, culture, and people. As a distributed workforce, we offer flexible work arrangements to help our employees manage their personal and professional lives. If you're passionate about working on unrivaled technology and contributing to a collaborative team that drives digital transformation with connected data, let's discuss this opportunity further.

Job Overview: We are seeking a skilled IT Support Specialist to join our IT Support Services team. This role involves providing technical support services, configuring hardware and software programs, and troubleshooting software and hardware issues. You will also contribute to the assessment and documentation of IT processes and make recommendations for improvements.

Key Responsibilities:

  • Provide employee technical support for the EU and US east time zones
  • Triage IT related questions and troubleshoot software and hardware issues as they arise
  • Receive, process, and resolve tickets from the IT ticketing system
  • Onboard new hires' computers, accounts, and systems access
  • Support weekly IT onboarding sessions for new hires
  • Offboard employees and contractors leaving the company
  • Contribute content to the IT knowledge base
  • Identity management, including password resets and lockout
  • Availability for on-call support for other regions
  • Respond to requests for access to various company applications and systems
  • Train end-users how to set up and use new technologies
  • Support for AV conference rooms and office equipment, including printers
  • Brief administration of device management platforms
  • Baseline support of network and wireless infrastructure
  • Work with IT vendors to receive, inventory, and distribute IT equipment
  • Support of IT's remote access solutions (VDI)
  • Support for Telephony system (VoIP)

Requirements and Qualifications:

  • 3+ years of working experience as an IT Help Desk Analyst or other IT Support role
  • An associate degree in a computer science or information technology field or equivalent experience
  • Excellent troubleshooting skills with both Windows and Mac devices
  • Experience with Google Workspace, Okta, Slack, Zoom, Azure AD, and Atlassian products
  • Working knowledge with IT Service Desk ticketing systems
  • Able to work well with others while being able to work independently
  • Excellent verbal communication skills
  • Analytical thinking skills
  • Excellent customer service skills
  • Being flexible and open to change
  • Able to use own judgment to make decisions
  • Strong problem-solving ability
  • Maintain composure and customer focus while troubleshooting and solving technical issues

Estimated Salary: $70,000 - $90,000 per year, depending on location and experience.

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