Customer Service Specialist

1 semana atrás


Porto, Porto, Portugal Transcom Tempo inteiro
About the Role

We are seeking a skilled Customer Service Specialist with advanced spoken and written Hebrew skills to join our team in Porto, Portugal. As a key member of our customer experience team, you will provide exceptional support to our clients via multiple channels, including calls, chats, and emails.

As a Customer Service Specialist, you will be responsible for providing timely and effective solutions to client inquiries, responding to all communications in a professional manner, and communicating effectively in Hebrew on a daily basis.

Requirements
  • Advanced spoken and written Hebrew skills, C1 level (Mandatory)
  • Intermediate spoken and written English skills, B1 Level (Mandatory)
  • Good computer user skills (Mandatory)
  • Ability to generate empathy in written form
  • Good communication skills
  • Customer orientation and troubleshooting
  • Ability to manage time and meet goals
What We Offer
  • An attractive salary of €25,000 - €30,000 per year
  • Paid education and career development opportunities
  • A full-time employment contract with opportunities for advancement
  • Vacation and holiday bonuses
  • Loyalty bonus for long-term commitment
  • A great working atmosphere and friendly team spirit
  • Opportunities to learn new skills and develop professionally
About Transcom

Transcom is a global customer experience specialist providing consulting, customer service, sales, technical support, and collections services through our extensive network of contact centers and remote agents. With 30,000 customer experience specialists in over 69 contact centers in 26 countries, we offer services in 33 languages to global brands in various industries. At Transcom, we value equal opportunities between men and women and are committed to creating a positive work environment that supports our employees' growth and well-being.


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