Digital CRM Operations Specialist

2 semanas atrás


Braga, Braga, Portugal Nestlé Sa Tempo inteiro

About Nestlé Sa. Our Business. We are at the heart of Nestlé Group, providing Supply Chain, Financial, HR, Integrated Marketing Services (IMS) and Consumer Engagement services to engage with millions of consumers worldwide. Our team is multicultural and diverse.

We are looking for talents who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, in a fast-paced environment. If you fit this description and want to add value, consider joining us.

Main Job Purpose. As a CRM Account Specialist, you will facilitate communication between Business Category and operational teams, drive CRM project progress, and capture forecasts to support campaign rollouts. You will also coordinate engagement, onboarding, and training sessions, collect feedback, and serve as the single point of contact for IMS CRM Services.

A typical day involves gathering information from Business Category, keeping operational teams informed about scope, timings, volumes, brand guidelines, etc. You will define efficient ways of working between Business Category and internal/external partners. You will create and monitor CRM project progress, capture forecasts, and drive the operational rollout of global/local CRM projects to markets. This includes liaising with internal/external partners/markets and scheduling/training sessions.

You are the single point of contact for IMS CRM Services. You collect feedback from Business Category requestors to analyze and generate insights for improvement. You inform the Business Category Global Team about IMS services available and support their activation.

What Makes You Successful.

  • Experience in project management with stakeholder management
  • Experience in a global or multi-market environment
  • Knowledge of marketing and branding principles
  • Knowledge of CRM tools and technology (Salesforce Marketing Cloud and/or Klaviyo)
  • Experience in change management
  • Experience in training other teams

What We Offer. At NBS Lisbon, we prioritize our Talents' development. We offer:

  • Expertise development in Nestlé Shared Services Business
  • Culturally diverse team immersion
  • Local and International Exposure
  • Flexible working environment
  • Engagement and wellbeing activities
  • Competitive salary: approximately $80,000 - $100,000 per year
  • Annual bonus according to performance
  • Flex Benefits
  • Nestlé Club membership with discounts
  • Free coffee and equipment
  • Medical Support
  • E-learning courses and career progression opportunities


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