Customer Support Representative for Multinational Video Streaming Service
Há 5 dias
At Work International, we are seeking a skilled and customer-focused Customer Support Representative to join our team in Lisbon. This exciting opportunity will have you providing top-notch support to users of our client's popular video streaming platform via phone, email, or chat.
Job OverviewAs a Customer Support Representative, you will be the first point of contact for customers, addressing their queries, troubleshooting issues, and resolving problems efficiently. You will work closely with our multicultural team to deliver exceptional service and maintain a positive user experience.
We offer a competitive fixed monthly salary, along with additional benefits such as Language Premium Bonus, Transportation allowance, Meal allowance, Annual performance bonus, and more. Our modern office facilities in Lisbon provide a pleasant and inspiring working atmosphere.
About the Role- Provide high-quality support to customers via phone, email, or chat, identifying and resolving issues efficiently.
- Escalate complex problems according to defined procedures.
- Document each action taken and categorize cases for our client's engineering team to address.
In this role, you will have the opportunity to develop your skills and expertise while being part of a rapidly expanding global organization. We encourage proactive and organized individuals with strong communication skills to apply.
Requirements- At least 12 months of direct customer service experience, preferably in contact centers in a B2C and/or B2B environment.
- Native-level written and spoken Swedish communication skills.
- Minimum B2 Level English Spoken and Written.
- European Nationality or Portuguese Work Permit.
We are looking for candidates who possess a strong attention to detail, a desire to deliver accurately and efficiently, and an openness to flexible working hours (including evenings, weekends, and holidays).
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