Electric Mobility Manager
Há 7 dias
At EDP Energias De Portugal S.A., we're pioneering the future of energy and mobility. As a global leader in innovation, sustainability, and humanization, we create solutions tailored to our people's and customers' needs while contributing to society.
About This OpportunityWe're seeking an experienced professional to join our Contact Center Operations Management team as an Electric Mobility Manager. In this role, you'll play a critical part in supporting the operational management of our contact centers, specifically in the New Energy area, focusing on electric mobility.
Key Responsibilities:- Support the operational management of Contact Centers in the liberalized market, specifically in the New Energy area, namely in electric mobility.
- Control of operational and management KPIs; Review or implementation of new processes;
- Promotion of continuous improvement through the identification of pain points and their correction, always considering the best practices in the market;
- Implementation and monitoring of new products in the operation;
- Monitoring and managing operations/partners at various sites;
- Alignment of best practices among various partners;
- Continuous alignment and communication with various key areas (segment management, smart mobility, B2C operations, field services...).
To succeed in this role, you should have:
- Bachelor's degree in economics, business management, marketing, or a related field. Master's degree is a plus;
- Mandatory 3 to 8 years' experience, preferably in operations management;
- Analytical and problem-solving abilities, with a data-driven approach to decision-making;
- Cross-functional collaboration skills.
As a valued member of our team, you'll enjoy:
- A professional experience in a leading international company in its sector, with flexible working arrangements and hours;
- Recognition through remuneration compatible with the function and other additional benefits;
- The opportunity to work with a socially responsible company that values diversity and inclusion;
- A chance to be part of a dynamic and innovative team that drives change in the energy and mobility sectors.
$120,000 - $180,000 per year, depending on experience and qualifications.
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