Swedish Team Leader for a Fintech Project in Riga, Latvia
Há 7 dias
We are seeking an experienced Team Leader to lead our client's team in Riga, Latvia, on a FinTech project. The ideal candidate will have near native Swedish language skills and experience in team leadership within the call-center industry.
About the CompanyOur client represents the connected world, offering innovative and customer-centric information technology experiences. They are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Our client has been recognized amongst India's 50 best companies to work for in 2020 by the Great Place to Work? Institute.
Job DescriptionThe Team Leader will be responsible for motivating, developing, and mentoring team members in a dynamically changing environment. You will drive process performance to achieve and exceed SLA deliverables, lead and deliver complex client engagements, provide excellent customer service, and manage team relationships effectively.
Key Responsibilities:- Motivate, develop, and mentor team members
- Drive process performance to achieve and exceed SLA deliverables
- Lead and deliver complex client engagements
- Provide excellent customer service and determine the needs of the client
- Implement and oversee the quality of deliverables and manage team relationships effectively
The Team Leader will also be responsible for managing shrinkage, productivity, and attrition, as well as managing dips in performance with adequate reinforcement plans proactively. Additionally, you will perform root cause analysis to identify key AFIs and create action plans/goals to improve.
RequirementsTo be successful in this role, you will need:
- Near native (CEFR level C1) or native Swedish language and manageable English skills (B1+ or better)
- At least 1-2 years' experience as customer service Team Lead
- Computer literate with a minimum typing skill of 30 wpm with 90% accuracy
- Excellent people management skills
- Good experience in MS Office - Word, Excel, and PowerPoint
We offer a competitive salary of $80,000 - $100,000 per year, depending on experience, plus additional benefits such as health insurance, retirement plan, and paid time off. The salary is based on the estimated cost of living in Riga, Latvia, and takes into account the client's budget and industry standards.
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