Customer Success Tech Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Agicap Tempo inteiro

About the Role

We are seeking a skilled Customer Success Technical Specialist to join our team at Agicap. As a key member of our Customer Success team, you will play a crucial role in ensuring the successful implementation of our Agicap solution's key features (banking and data integration) for our clients.

Key Responsibilities

  1. Data Integration: Collect and integrate client data from various sources (banks, accounting tools), arrange the data into a format that can be imported into Agicap.
  2. Team Building: Contribute to the creation of the Customer Success Technical team, train new Customer Success Managers on customer data integration processes, and build a library of processes to handle customer data in a scalable way.
  3. Product Development: Become the reference within the Customer Success department for customer data import, banking aggregation, and act as the point of contact for the Product team. Provide structured and quantitative product feedback to help prioritize customer data integration features and banking aggregations.

Requirements

  • Graduated from an engineering or business school
  • Minimum intermediate speaker in Spanish and fluent in English
  • Excellent command of Excel (incl. VBA)
  • Experience in automating data processing via VBA or other languages
  • Team player with excellent communication skills
  • Ambitious and willing to develop customer interaction skills

About Agicap

Agicap is a fast-growing startup that allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers, and get paid. Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

What We Offer

  • Competitive salary package
  • Opportunity to join a fast-growing startup and contribute to its international expansion
  • Beautiful office in the heart of Lisbon, right in one of Europe's top rising tech hubs
  • Great opportunities to advance your career within a fast-growing international company
  • Autonomous work environment with a vibrant and passionate team

How to Apply

We welcome applications from all backgrounds. If you are excited about this role and meet the requirements, please submit your application. Our interview process takes an average of 2 weeks and generally consists of three rounds: a first meeting with the Talent Acquisition team, a role play or case study with the respective department, and a final round with management.



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